Getting help with job applications

Getting help with job applications

Here are some situations you may need help with.

Applications can only be made online

The only way to apply for a job posted on this website is by using the online application form — clicking the 'Apply now' button in the job listing. For privacy reasons we can’t accept resumes and cover letters via email.

Even if you’re experiencing technical problems, we won't be able to accept an application via email — sorry. If you’re having problems submitting an application, you may contact the person in the job posting to let them know.

You have to register before you can apply

To apply for a job, you have to be registered online. Many public sector organisations who advertise on this website have their own online recruitment systems. So you will be asked to register on each different system.

On some systems, the information you provide at the time of registration will be transferred to the online application form, saving you time. 

Change or delete an existing application

Submitted applications can't be changed or modified. However, we can delete the current one for you. Use the contact form to provide the job reference number and job title of the position you'd like deleted. We’ll contact you as soon as we’ve done it. You'll then be able to re-apply, if you like.

Reapplying and resubmitting your application

You can re-apply and resubmit your application after we have removed the original application — see Change or delete an existing application, above. However, you may need to clear your browser's cache to avoid potential problems — see Clear your cache, below.

Clear your cache

If you're having problems with an online application you may need to clear your browser's cache.

If we've removed a job application for you and you want to reapply for that same job, you should clear you cache before reapplying. 

Follow the links below for instructions on how to clear the cache/history from your web browser.

Internet explorer

Google Chrome

Mozilla Firefox

Safari

Check the status of your application

Each public sector organisation manages its own recruitment processes. To check the status of your application, you'll have to contact the contact person specified in the job posting. 

If you no longer have the original contact details, you can ask to speak to the human resources department in the relevant organisation. See Organisation contacts.

The job posting has disappeared

Organisations may unexpectedly remove job postings for various reasons. Perhaps the need for the job has changed. Or the job may have closed and is no longer open for applications. If you know who the organisation was, you can contact them directly with inquiries — see Organisation contacts.

Getting feedback on your application

To get feedback on your application, you can contact the contact person specified in the position description. If you don't have those details, you may contact the organisation directly. See Organisation contacts.

Department and agency contact list

See Organisation contacts.

Contact us

Still need help? Use the online form to contact us.