Accounts Receivable Customer Service Officer (See Advertisement)

Job posted: 15/05/2022
Applications close: 05/06/2022 (Midnight)
17 days remaining

17 days remaining

Job Description

Location: Western Region | Ballarat

Job type: Other

Organisation: Ambulance Victoria

Salary: Salary not specified

Occupation: Other

Reference: AV/1630052

Reference: AV/1630052

Occupation: Other

Salary Range: Salary not specified

Work location: Western Region | Ballarat

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of “Outstanding emergency health care every time” to life.

We are seeking 4 x full-time positions and a number of part-time positions to fill the equivalent of a further 2 FTE in the role of Accounts Receivable (AR) Customer Service Officer within the Financial Transactional Services Department. These are permanent positions currently based at the Ballarat Business Centre.

About the role

AR Customer Service Officers are responsible for customer service engagements for debt resolution, undertaking accountabilities associated with telephone contacts, customer correspondence and administrative tasks relating to the resolution of consumer (patient) billing for AV service fees, to meet service delivery performance and statutory obligations.

Reporting to the Team Leader AR Customer Service, the main responsibilities of the role include (but are not limited to):

  • Undertake accounts receivable and collections tasks, adhering to defined processes governed by AV procedure and policies, maximising timely debt resolution outcomes to meet service delivery performance and statutory obligations
  • Manage high volume inbound and outbound calls in a timely manner, supported by monitoring of performance dashboards and workload reporting
  • Provide a high standard of customer service engagement with the ability to review specific circumstances to identify customer needs and provide appropriate support to resolve outstanding debt
  • Maintain accurate records, with attention to detail and quality control, ensuring confidentiality is always maintained

About you

To be successful in this position you will have proven customer service skills with an ability to consistently meet performance call-handling targets and accuracy levels. You will be customer focused and adaptable to different personality types, fostering excellence in all customer engagements. Your attention to detail and quality control will drive high levels of accuracy, supported by a professional and mature attitude with sound judgement skills. You will have a strong work ethic, with the ability to work independently with minimum supervision, while also being a committed team member striving to achieve outstanding customer service while maximising debt resolution outcomes. A certificate in Business/Finance or equivalent is desirable but not essential.

Working At AV

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you!

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.

By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any secondary employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

The position is in the Administration Band 2 commencing at $59,666 + 10% Superannuation as well as excellent employment conditions in accordance with Ambulance Victoria's Enterprise Agreement.

How to apply

Candidates are requested to read the attached ‘Applying for a position with Ambulance Victoria' document prior to submitting their application. 

For any queries, please email recruitment@ambulance.vic.gov.au or contact us on 03 9840 3653. 

Your application will form an integral part of the selection process and should be of a high quality, including:

  • A covering letter
  • An up-to-date resume
  • A document addressing the selection criteria. These criteria can be found on the last page of the position description.

Applications for the AR Customer Service Officer positions must be received by Sunday 29 May 2022 by clicking on ‘Apply Online'.

Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au/ to be considered. 

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

Accounts Receivable Customer Service Officer  (See Advertisement)

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Accounts Receivable Customer Service Officer  (See Advertisement)