Administrative Officer - Casual

Job posted: 01/08/2023
Applications close: No closing date

No closing date

Job Description

Location: Melbourne | Northern Metropolitan

Job type: Casual

Organisation: Mercy Health

Salary: Salary not specified

Occupation: Administration/Secretarial

Reference: 20492

Reference: 20492

Occupation: Administration/Secretarial

Salary Range: Salary not specified

Work location: Melbourne | Northern Metropolitan

  • Casual roles available - day, afternoon, evening and night shifts including weekends and public holidays
  • No set roster - flexibility at short notice
  • This position covers planned and unplanned leave throughout the hospital's administrative staff.


Summary of the role: The Casual Administrative Officer performs an integral role in the functioning of admin tasks throughout the Hospital. The role involves providing administrative relief in various areas of the hospital including all wards, emergency, outpatients and reception areas. This role requires flexibility and availability to work at short notice within a 24 hour, 7 day a week rotating roster (minimum 3 days a week availability) and being prepared to change rostered days and shifts.

  • Located at Mercy Hospital for Women, Heidelberg in the Patient Services Inpatients and Outpatients teams.
  • Work in a friendly, values-driven team providing great patient care across the hospital.
  • Responsible for the prompt and accurate registration, admission and discharge of patients, polite and friendly phone manner, booking outpatient appointments, ensuring accurate documentation of data is maintained and general administrative duties as required.
  • Work independently and handle sensitive data and confidential information professionally.


  • Previous clerical experience within the health industry and experience with Patient Management Systems (iPM) desirable.
  • Enthusiastic and motivated, and ability to work autonomously and within a team environment.
  • Must have flexibility to work various shifts at short notice.
  • Strong communication and interpersonal skills with attention to detail and time management skills.
  • Sound administrative skills and amazing customer service experience.


Mercy Hospital for Women is a fully accredited Level 6 Public Specialist Teaching Hospital providing both public and private patient care through maternity services, neonatology and paediatrics, perioperative services, gynaecology, women's health and associated health, support and diagnostic services. We are a major teaching hospital and specialist referral centre with the medical, nursing, midwifery and allied health expertise to treat the most complex obstetric, neonatal and gynaecological cases.

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.


Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

  • caring for our people and those important to them with generous employee assistance available for employees and their families
  • encouraging applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples, and supporting all staff to be their authentic selves at work through our network group for LGBTIQ+ staff and allies
  • protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
  • taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
  • offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.


  • Candidates are required to meet the position and qualification requirements.
  • Provide a current Police Record Check and Working with Children Check (Mercy Health may conduct additional background checks subject to current legislation).
  • Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).

If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

Contact Details

  • Jo Doig, Team Leader Inpatients
  • Email:  jdoig@mercy.com.au Ph:  8458 4018

To view the position description or submit your application please click the 'Apply Now' button.

Administrative Officer - Casual

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Julie Ann Schoenfelder - 8458 4021

Administrative Officer - Casual