Admissions/Customer Service Admin Office- Casual

Job posted: 22/07/2021
Applications close: 29/07/2021 (Midnight)
5 days remaining

5 days remaining

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Not provided

Organisation: Monash Health

Salary: Salary not specified

Occupation: Administration/Secretarial

Reference: 48654

Reference: 48654

Occupation: Administration/Secretarial

Salary Range: Salary not specified

Work location: Melbourne | Eastern Metropolitan

Health Information Services (HIS) at Monash Health is looking for an enthusiastic and experienced administration clerk with outstanding customer service skills to join our Admissions /Reception teams at Monash Medical Centre/Clayton, Moorabbin Hospital and Monash Children’s Hospital.

About Monash Health

Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 18,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities.

About the Health Information Services (HIS)Team and the Role

In this clerical role your primary responsibilities will include:

  • Provide customers exceptional customer service both face-to-face and over the phone;

  • Complete and ensure accurate data entry when admitting and updating patient details on the Patient administrative system (iPM), and other data entry and administrative duties as required (as outlined on the attached PD)

Operating Hours

Our The Main Receptions /Admissions Departments at Clayton, MCH and Moorabbin Hospitals are open 7 days per week. Shifts start and finish times may vary between 6.30am and finish at 8pm with the potential for operating hours to be changed and extended as the service continues to grow. 

Staff may also be required to travel to other Monash Health sites.

About You

We are seeking people to join our patient-focused team who possess the following:

  • Exceptional interpersonal and communication skills.

  • Ability to work cohesively as part of a team and also to work autonomously; and Confidence with a range of systems applications and new technology/platforms

  • Be self-motivated and committed to self-improvement.

  • A positive approach to a frequently changing environment.

  • Demonstrate interpersonal understanding by demonstrating empathy and sensitivity to feelings of others.

  • The completion of a medical terminology course would be looked upon favourably.

  • Flexibility in availability, rostering and working hours is essential.

What’s in it for you?

You will be part of a dynamic changing environment that will have future growth. You will also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay and access to staff car parking.

Things you need to know

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.
Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered.
Existing Monash Health Employees should apply using your Monash Health employee account. For any queries in regards to internal applicants please contact Recruitment Services on 92652776.
Offers of employment can only be made once all required probity checks have been completed. These include:
• reference checks;
• a clear Police Check conducted within the last three months;
• a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
• proof of immunisation.
As part of our selection process, you may be invited by email to participate in an on-camera video interview.

Admissions/Customer Service Admin Office- Casual

Job type:

Not provided

Job classification:

Not provided


Lisa Gelberidis - 9594 2046

Admissions/Customer Service Admin Office- Casual