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Application Support Analyst, Jurisdiction Services (VPSG4)

Job posted: 19/07/2021
Applications close: 02/08/2021 (Midnight)
1 day remaining

1 day remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Court Services Victoria

Salary: $87,640 - $99,438

Occupation: IT and Telecommunications

Reference: VG/DJ6692E

Reference: VG/DJ6692E

Occupation: IT and Telecommunications

Salary Range: $87,640 - $99,438

Work location: Melbourne | CBD

  • Operational Focus
  • VPS 4 Contribute to an energetic and innovative ITS support desk team with a focus on customer service and team work within the Victorian Courts and Tribunals.

About us

Court Services Victoria (CSV) is a public entity established by the Court Services Victoria Act 2014 to provide expert administrative support to Victoria's courts: the Supreme Court, the County Court, the Magistrates' Court, the Children's Court, and the Coroners Court, as well as the Victorian Civil and Administrative Tribunal and the Judicial College of Victoria.

About the role

The main responsibilities in this role include;

  • logging and maintaining support requests to ensure that all requests for support including incidents are dealt with according to agreed standards and procedures.
  • providing support to stakeholders both internal and external on the use of a case management system,
  • investigation and resolution of issues, system modifications, updating documentation and defining enhancements.

About you

What we are looking for;

To be successful in this role you will need to have a:

  • Demonstrated ability to provide advice and guidance to a diverse range of users including administrative staff, management and judicial officers.
  • Demonstrated knowledge of case management systems (highly desirable)
  • Knowledge of business procedures and practices of Courts and Tribunals (highly desirable)

How to apply

To apply, please click the ‘Apply Now' button, ensuring you include the following documents in your application:

  • resume 
  • a short covering letter
  • completed application form (see file attachment)

For further information on the position, please see the attached position description. 

Other information

Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

CSV is committed to building a diverse workforce and inclusive culture. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

Application Support Analyst, Jurisdiction Services (VPSG4)

Job type:

Full time

Job classification:

VPSG4

Contact:

Candice Batty | (03) 8306 8301

Application Support Analyst, Jurisdiction Services (VPSG4)