Application Support Officer (VPSG3)

Job posted: 16/07/2021
Applications close: 01/08/2021 (Midnight)
4 days remaining

4 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / until 28 June 2023

Organisation: Department of Environment, Land, Water and Planning

Salary: $70,791 - $85,956

Occupation: IT and Telecommunications

Reference: VG/-50936697

Reference: VG/-50936697

Occupation: IT and Telecommunications

Salary Range: $70,791 - $85,956

Work location: Melbourne | CBD

  • Are you a problem solver with service and help desk experience?
  • Do you want to use your skills to play a critical role in providing systems support for Planning in Victoria?
  • Location: Melbourne, CBD (Flexible)

As the successful applicant, you must be highly accountable and personable with excellent communication skills. Providing an important service, the Application Support Officer will ensure that the dynamic and evolving application needs of our staff are clearly understood, well represented, and professionally supported, with a clear and strategic focus on delivering continuous operational improvements.

You will be able to demonstrate the ability to effectively transfer knowledge to others and provide user application support within the confines of specific business processes and requirements.

Specialist/Technical Expertise/Qualifications

  • Experience in first-level administration, support and operation of applications in a service desk environment, and help desk roles in an ITIL environment, utilising service management software such as JIRA Service Desk and Confluence is desirable.
  • Experience in using a range of specialist Planning applications, including Amendment Tracking System, Permits Online, Hermes and Keystone, would be highly regarded.
  • Competent using software including Microsoft Dynamics, Microsoft SharePoint and Microsoft Azure would be highly regarded.
  • Knowledge of Planning Schemes in Victoria would be an advantage.

This is a fixed term position available for a period until 28 June 2023.

To be considered for this position, your application should include a supporting statement demonstrating that you meet the Key Selection Criteria detailed in the position description, including the Specialist/Technical Expertise/Qualifications and capabilities sections. 

For further information please refer to the attached position description.

Applications close at midnight on Sunday, 1 August 2021.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check.

Applicants must possess corresponding work rights to be eligible for appointment for the advertised employment period. To be appointed to an ongoing position you must be an Australian Permanent Resident or an Australian/New Zealand citizen.

We are building an inclusive workplace to help realise the potential of our employees, embrace our differences, and apply our diverse thinking to innovation and delivering services to Victorian communities. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, young people and people from culturally diverse backgrounds.

Application Support Officer (VPSG3)

Job type:

Full time / until 28 June 2023

Job classification:



Dale Storey | (03) 8624 5748

Application Support Officer (VPSG3)