Area Manager Western Rural (VRO5)

Job posted: 15/07/2021
Applications close: 29/07/2021 (Midnight)
1 day remaining

1 day remaining

Job Description

Location: Western Region | Ballarat

Job type: Full time

Organisation: VicRoads

Salary: $111,971 - $136,231

Occupation: Customer Service/Call Centre

Reference: VG/99994127DXT

Reference: VG/99994127DXT

Occupation: Customer Service/Call Centre

Salary Range: $111,971 - $136,231

Work location: Western Region | Ballarat

VicRoads’ purpose is to deliver social, economic and environmental benefits to communities throughout Victoria by managing the Victorian arterial road network and its use as an integral part of the overall transport system. VicRoads employs passionate and innovative people who are driven to deliver exceptional outcomes and who want to feel valued in a diverse and inclusive workplace. We are committed to developing our people and encourage them to see things differently, to be creative, to push boundaries and to work on a broad range of projects that help build a better future to make Victorian lives better.

Area Manager Western Rural

  • Salary Range: $114,210 - $138,956 + Superannuation
  • Tenure: Ongoing
  • Employment Type: Full Time
  • Usual Work Location: Ballarat

About the team

Numbering over 800 staff, our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers

About the role

We are currently looking for an Area Manager to join our VicRoads Customer Services team based in our Western Rural Area with Customer Service Centres (CSCs) in Ballarat, Ararat, Colac, Hamilton, Horsham, Portland and Warrnambool.  Reporting to the District Manager Western, the core responsibilities include regular travel between the Western Rural centres to develop and coach your team, promote innovation and focus on delivering positive customer experience outcomes, whilst managing and monitoring operational productivity and efficiency across the Western Rural centres.


As a senior leader you will be required to attend regular meetings throughout the state as part of the senior leadership team in Customer Services, participating in developing new and innovative service delivery options and implementing key changes in registration and licensing through strong engagement with Councils, Agency service providers, stakeholders and the local community.  


Day to Day Duties

  • Deliver against customer expectations, service standards, organisational compliance and financial goals for the Area
  • Engage and communicate with staff regularly to ensure staff are well informed and aware of the expectations
  • Lead, manage, motivate and develop Managers and their staff to ensure a culture of delivering exceptional R&L services to all customers
  • Monitor and report on the area performance including identification and implementation of actions where performance goals for the area are not being achieved


About the Ideal Candidate

This position has 7 direct reports covering the Western Rural Area, you must have demonstrated leadership and management experience, with the ability to work alongside multiple teams to deliver positive customer experience outcomes. Also, you must have a high attention to detail with the coordination of formulating business plans, OH&S reports and site budgets within policies and procedures. Your ability to negotiate and influence key internal and external stakeholders, will allow to provide opportunities for innovation and business improvement. You must have a current and valid driver's license to travel between sites and state-wide meetings at any given time.


Benefits and Culture

As part of our Care, Share and Dare culture, VicRoads is committed to continually investing in our workforce and fostering an environment whereby all our employees feel valued, engaged and empowered. To attract, retain and develop great people, we provide genuine flexibility, a culture that supports people to be their best and be themselves, and great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.


What we offer

  • Competitive salary and benefits
  • Supportive, diverse and inclusive work environment
  • Opportunities for professional and personal development
  • Flexible working arrangements and family friendly practices 

How to Apply

Applications should include a resume and covering letter.

Applications close 11.59pm 29 July 2021.

For a confidential discussion regarding this opportunity, please call David Lavithis, on 0467 813 708.

Recruitment agencies –please note VicRoads does not accept resumes from third parties and will not be responsible for any fees related to unsolicited resumes.

Preferred applicants may be subject to pre-employment checks. Information provided to the Department of Transport will be treated in the strictest confidence.



Area Manager Western Rural (VRO5)

Job type:

Full time

Job classification:



David Lavithis | 0467 813 708

Area Manager Western Rural (VRO5)