Barring Djinang VET Graduate Program -Customer Service Officer (VPSG2.1)

Job posted: 14/01/2021
Applications close: 08/03/2021 (Midnight)
9 days remaining

9 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Public Sector Commission

Salary: $53,946 - $61,612

Occupation: Aboriginal and Torres Strait Islander services

Reference: VG/14012021AMES3

Reference: VG/14012021AMES3

Occupation: Aboriginal and Torres Strait Islander services

Salary Range: $53,946 - $61,612

Work location: Melbourne | CBD

The Barring Djinang VET/TAFE graduate program places graduates with a Certificate III or higher in jobs across metropolitan Melbourne and regional Victoria. This program creates a new pathway to public sector careers for Aboriginal and/or Torres Strait Islander vocational graduates.


AMES Australia


Employment Division

Position Title     

Customer Service Officer 

Role Description              

The Customer Service Officer (CSO) is involved in the provision of a professional information service to internal and external customers and is the organisation's first point of contact.

This is a high quality customer service and administrative role that provides the first source of information, advice and guidance in relation to the operation of Employment; Education & Training; and Settlement.


Existing Skills     

  •             Demonstrated ability to be flexible and knowledgeable in the delivery of customer service

  •             Ability to multitask and prioritise

  •             Strong organisation and time management skills

  •             Strong literacy (both verbal and written) and strong numerical skills

  •             Strong communication skills, both written and verbal

  •             Well-developed computer skills with the ability to operate a range of computer applications including Microsoft Office, Finance systems and databases

  •             Sound administration and customer service skills

  •             Ability to adapt to change including to learn new systems and processes as needed

  •             Proven experience working in a team environment

Additional comments or considerations

Certificate or Diploma qualification in Business, Office Administration, Accounting, Commerce or relevant field

2 year contract post graduate year

Barring Djinang VET Graduate Program -Customer Service Officer   (VPSG2.1)

Job type:

Full time

Job classification:



Karen Hill | aboriginal.employment@vpsc.vic.gov.au

Barring Djinang VET Graduate Program -Customer Service Officer   (VPSG2.1)