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Barring Djinang VET Graduate Program - Senior Customer Service Officer (VPSG2.1)

Job posted: 22/01/2021
Applications close: 08/03/2021 (Midnight)
4 days remaining

4 days remaining

Job Description

Location: Western Region | Ballarat

Job type: Full time

Organisation: Victorian Public Sector Commission

Salary: $53,946 - $61,612

Occupation: Aboriginal and Torres Strait Islander services

Reference: VG/22012021DOT4

Reference: VG/22012021DOT4

Occupation: Aboriginal and Torres Strait Islander services

Salary Range: $53,946 - $61,612

Work location: Western Region | Ballarat

The Barring Djinang VET/TAFE graduate program places graduates with a Certificate III or higher in jobs across metropolitan Melbourne and regional Victoria. This program creates a new pathway to public sector careers for Aboriginal and/or Torres Strait Islander vocational graduates.

Organisation

Department Of Transport

Brand/Division

Registration and Licencing/Customer Services  

Position Title

Senior Customer Service Officer 

Role Description

The first 12 months of this role would rotate 6 months in a Customer service Centre and 6 months in a Contact centre.

Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.

Existing Skills

  • Exercise judgement in organising own work to perform a variety of tasks in accordance with established policies and procedures.
  • Exercise judgement to provide a range of options to customers to resolve enquiries at initial contact.
  • Contribute to innovation/continuous improvement.
  • Participate effectively as a member of a team.
  • Conduct and/or provide information on licence tests in accordance with established policies and procedures.
  • Inspect and/or provide information on high risk vehicles in accordance with established policies and procedures.  

Location

Ballarat

Barring Djinang VET Graduate Program - Senior Customer Service Officer  (VPSG2.1)

Job type:

Full time

Job classification:

VPSG2.1

Contact:

Karen Hill | aboriginal.employment@VPSC.vic.go0v.au

Barring Djinang VET Graduate Program - Senior Customer Service Officer  (VPSG2.1)