Business Analyst, Customer Experience (VPSG5.1)

Job posted: 20/03/2020
Applications close: 19/04/2020 (Midnight)
10 days remaining

10 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / 2 Years Fixed Term

Organisation: Commercial Passenger Vehicles Victoria

Salary: $98,396 - $108,724

Occupation: Consulting and Strategy

Reference: VG/VG/6789

Reference: VG/VG/6789

Occupation: Consulting and Strategy

Salary Range: $98,396 - $108,724

Work location: Melbourne | CBD

Commercial Passenger Vehicles Victoria (CPVV) regulates the commercial passenger vehicle industry in Victoria.

Our aim is to create a commercial passenger vehicle industry that is customer-focussed, safe, accessible and competitive. To achieve this aim we strive to be a contemporary, adaptable and best practice transport regulator.

We embrace diversity amongst our staff and welcome applications from people of all cultural backgrounds, including Aboriginal and/or Torres Strait Islander people, as well as people with a disability. If you require a copy of this advertisement or any attached documentation in an accessible format, such as large print, please email hr@taxi.vic.gov.au.

For further information, please visit http://www.cpv.vic.gov.au/


  • $98,396 p.a. - $108,724 p.a. (plus superannuation)
  • Melbourne, CBD
  • Full Time, fixed Term for two years

Reporting to the Senior Manager Customer Experience, this position will assist in the establishment of a Customer Services Division of excellence. Commercial Passenger Vehicles Victoria is seeking an experienced Business Analyst capable of reviewing the existing customer experience with CPVV and making/implementing recommendations for improvement.  

The Business Process Analyst will assist in the design of a Customer Experience strategy by optimising internal business processes and resources to improve efficiency. Working closely with the Senior Manager Customer Experience, the position will be responsible for mapping business systems and processes to ensure best practice is achieved and service delivery goes beyond expectation.

How to apply

Applications should include a resume and covering letter. Confidential enquiries about the position can be made to Bernadette Goodman 

Business Analyst, Customer Experience (VPSG5.1)

Job type:

Full time / 2 Years Fixed Term

Job classification:



Bernadette Goodman | 86830841

Business Analyst, Customer Experience (VPSG5.1)