Business Service Centre Officer

• Box Hill Hospital


• Permanent Part-Time 


• Admin Officer | HS1A

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and statewide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

About the role

An opportunity exists for a customer service whiz to join the Business Service Centre on a Permanent Part-Time basis. You will ideally have experience in the healthcare environment in a customer facing reception/administration role.

The Business Service Centre is based at Box Hill Hospital and provides 24/7 face to face, telephone and email customer service to both internal and external stakeholders. As the first point of contact for Box Hill Hospital, the Business Service Centre team maintain a welcoming and friendly presence at the Main Reception desk for visitors and patients utilising Eastern Health’s services. The Business Service Centre is responsible for many key systems and processes across the health service, providing a help desk function for staff and patients. You will be working with a friendly and supportive team to provide exceptional customer service, respond to various requests or system faults and complete day to day administrative tasks.

This role is for 22 hours per week spread across four shifts predominantly Monday to Friday in the mornings, however we do require some additional flexibility to work afternoon or weekend shifts on occasion where there is a need to cover planned and unplanned leave.

About you

To be successful in this role you should possess:

• Exceptional customer service skills from previous experience in customer service role


• An interest in healthcare preferably with previous experience in the health environment


• A team focus with the ability to work well as part of a diverse team


• Strong computer skills 


• Eagerness to learn and develop your skills

The Business Service Centre operates 24/7 so you will need to have availability and flexibility to fill various shifts, including weekends, public holidays and overnight shifts. Availability over the December/January period is essential.

Please refer to the attached position description for further details of the role.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Diverse and engaging career opportunities


• Friendly & supportive team


• Flexible working hours


• Salary packaging options


• Career progression in our teaching hospitals

Next Steps

If you believe you have the ability to make a difference in this rewarding industry, apply today!

Please note:

• All applications must be submitted online via E-Mercury


• All appointments are made subject to a satisfactory Fit2Work Check, where preferred candidates will be required to complete a Criminal History Check at the expense of Eastern Health.


• You must have Australian work rights to apply for this position.


• Recruitment agency applications will not be accepted.

Eastern Health Values:  Patients First | Agility | Humility | Respect | Kindness | Excellence