Business Support Officer (VPSG3)

Job posted: 01/08/2022
Applications close: 15/08/2022 (Midnight)
1 day remaining

1 day remaining

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Department of Transport

Salary: $72,751 - $88,336

Occupation: Finance

Reference: VG/DOT/IT/1650335

Reference: VG/DOT/IT/1650335

Occupation: Finance

Salary Range: $72,751 - $88,336

Work location: Melbourne | Eastern Metropolitan

The Department of Transport brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the transport network and improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability. We are excited to offer this opportunity for you to become part of the Department that delivers more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.

Business Support Officer

  • Annual Salary Range: VPS3 $72,751 - $88,336 per annum plus superannuation
  • Tenure: Ongoing
  • Employment Type:  Full Time
  • Usual Work Location: Melbourne (flexibility may be available)

About the Opportunity

The business Support Officer will assist and provide 1st level support with purchasing and account payables queries and collaborate with the Zycus support team to follow up on requests/incidents raised with the Zycus support team. Work with the broader finance systems teams to maintain online resources, schedule and assist with trainings. Maintain and manage access for the finance system sharepoint and provide administrative support to senior management. The position will be serving as the first point of contact.

About You

Our ideal candidate will be able to demonstrate the following key skills:

  • Handle incoming queries and help requests from end users
  • Resolve user P2P issues as they arrive
  • Escalate user support requests to a higher-level unable to resolve the issue on their own
  • Provide triage and administration support to Finance systems teams
  • Manage sharepoint directories and deliver training support


  • Knowledge of ITSM tool like service now, remedy etc processes
  • Knowledge of Oracle, procure to pay, 1st level support would be an advantage.

 For further detail regarding the position, please refer to the PD attached.

How to apply:

Applications should include a resume and a brief covering letter addressing the key selection criteria.  Applications close 11.59pm 15 August 2022

For a confidential discussion, please contact Louie Dimitriou via email at louie.dimitriou@roads.vic.gov.au

Please note: Please note: This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness. 

Failure to comply with this condition of employment will impact your eligibility for employment in this position with DoT. 

Preferred applicants may be subject to pre-employment checks. Information provided to the Department of Transport will be treated in the strictest confidence.


Business Support Officer (VPSG3)

Job type:

Full time

Job classification:



Louie Dimitriou | louie.dimitriou@roads.vic.gov.au

Business Support Officer (VPSG3)