Claims Coordinator (AV3)

Job posted: 17/06/2022
Applications close: 30/06/2022 (Midnight)
1 day remaining

1 day remaining

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Ambulance Victoria

Salary: $79,172 - $93,690

Occupation: Other

Reference: AV/1638697

Reference: AV/1638697

Occupation: Other

Salary Range: $79,172 - $93,690

Work location: Melbourne | Eastern Metropolitan

  • Bring your coordination and administration experience to Ambulance Victoria
  • Oversee and process compensation claims and coordinate Return To Work activities
  • Tax-friendly salary packaging available

With more than 8,000 employees, Ambulance Victoria is a diverse workforce that requires an experienced Claims Coordinator for the management of workplace injury and compensation claims to ensure smooth and efficient service delivery to AV's employees. This twelve-month, fixed term position based in Doncaster, with current work from home arrangements and potential hybrid arrangements in the future, will have you engaging in a wide variety of tasks associated with the coordination of Return To Work plans for AV's employees.

About the role

Reporting to the Senior People Partner for HUB 1 in the People and Culture division, the responsibilities of this position will include, but are not limited to:

  • Regularly monitoring and reporting on the implementation of organisational plans and related KPI's
  • Application of RTW program objectives across administrative and service delivery tasks including calculation of Pre-Injury Average Weekly Income, compensation payments and database management
  • Preparing sensitive materials for briefing internal and external stakeholders
  • Communication of professional and technical advice to staff, peers, managers and providers using the appropriate medium for communication and addressing the needs of different audiences and different situations
  • Provision of input into the development, evaluation and implementation of AV's injury & Claims Management policy
  • Active participation in safety culture change initiatives and projects
  • Regular engagement with injured employees and line managers on workers compensation service provision to ensure compliance with relevant legislation and organisational requirements

About you

Ambulance Victoria is seeking a highly motivated individual with relevant and demonstrated experience in the administration of WorkCover claims including pay calculations. This should be supported by a relevant qualification. Alongside this qualification,

  • Working knowledge of worker's compensation legislation and relevant practices
  • Proven experience in using computerised claims management, financial/management information systems, including MS Office suite.
  • Highly developed communication skills, analytical problem-solving skills and a high degree of organisation
  • Ability to work as a part of a team and autonomously is vital to ensure efficiency in this busy department
  • Strict confidentiality is to be maintained at all times.

Working at AV

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. Although there will be a requirement to maintain a presence at Headquarters, flexible working arrangements are available and will be discussed with the successful candidate. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you!

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check. 

By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

The position is graded at AV3.The AV grade salary range for AV3 $79,172 to $84,0411 plus 10% superannuation. Salary on commencement is offered at the base of the AV grade.

How to apply

Applicants are requested to address the selection criteria detailed in the position description and to read the document ‘Applying for a position with Ambulance Victoria' on our careers page.  For any queries please email recruitment@ambulance.vic.gov.au

Your application will form an integral part of the selection process and should be of a high quality including:

  • A covering letter
  • A resume
  • A document addressing the selection criteria detailed on the last page of the position description

We request that your application for Coordinator Claims position is forwarded by Thursday 30 June 2022 by clicking on ‘Apply online'.

Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au/ to be considered. 

Our diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

Claims Coordinator  (AV3)

Job type:

Full time

Job classification:



Not provided

Claims Coordinator  (AV3)