TOGETHER, WE CAN CREATE OUTSTANDING!

Computer Clerk

Switchboard - Graham Street Shepparton

• Permanent Part-time
• 90 hours per 4 week period
• Predominately night shift (shift times 22.00-08.00)

About GV Health

GV Health is the main healthcare provider in the Goulburn Valley region, servicing a broad catchment area of approximately 120,000 people. We are the largest permanent employer in the region with over 2,600 employees spread across our five main sites.

To meet the evolving healthcare needs of our community we have completed Phase 1 of our redevelopment project which includes a five-storey Inpatient Unit building, expanded theatre capacity, new Critical Care Unit, a state of-the-art Dialysis Unit and an extension of the current Emergency Department.

Click HERE to find out more information about GV Health and our services.

Our Region

Great things happen here! Follow the link to find out what its like to live, work and play in our wonderful region: Greater Shepparton: Great Things Happen Here

Community Connector Program: We offer 1:1 relocation consultant support for new employees to assist with finding housing, childcare/education (if applicable), partner employment (if applicable), social groups & integration into our community to assist in the transition to Shepparton, regional Victoria. Click the link for more information: Community Connector Program

About the department

Switchboard Services are an integral part of GV Health and provide vital communication within all sites.  Within a 24 hour period, Switchboard Services answers and redirects approximately 1,000 calls per day.  The switchboard is the central point for all external and internal calls at Graham Street Campus.  The Switchboard is a very busy hub and also co-ordinates the notification of Emergency Response codes.  Switchboard is a 24 hour/7 day a week service.

About the role

The Switchboard Operator is responsible for ensuring high quality and efficient services including answering internal and external calls, utilising the paging system, instigating Emergency Procedures and updating the switchboard database as required. This position amongst others is responsible for promoting GV Health as a quality regional health service provider. The Switchboard is staffed 24 hours a day, 7 days a week and it is expected that staff are available to be rostered on a 24 hour, 7 day rolling roster.

Shift Hours Switchboard

• 7.45 – 16.15
• 16.00 – 22.15
• 22.00 – 8.00

All staff at GV Health will be required to assist in the training of new staff members. This will aid in the continuity of service within GV Health.

We are looking for:

• Provide an efficient and courteous response to all telephone calls (using best practice techniques), and redirect calls appropriately
• Experience using a Switchboard or in Health Information Systems
• Demonstrated ability to organise tasks and environment with minimal supervision and under conditions of competing demands
• Capacity to interact professionally with staff and consumers and maintain high levels of confidentially and patient privacy

Our offer to you:

• FREE Community Connector Program to personally welcome and connect you to our wonderful community

• Generous salary packaging, subsidised staff parking and discounted leisure memberships

• Flexible work practices and options to purchase additional leave to support work/life balance

• Paid parental leave

• Professional development and study leave to help reach your learning and career goals

• A confidential employee assistance program (EAP) for you and your loved ones

• Social club membership offering a range of events, functions and local community discount

• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition programme

Applications close: 25 September 2023 

Three (3) COVID-19 vaccination doses are a mandatory requirement for this role and seasonal Influenza vaccination (where mandated).

All appointments are made subject to satisfactory police check and Victorian ‘Employee’ Working with Children’s Check. Completion of a Commonwealth of Australia Statutory Declaration is required prior to commencement. GV Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.  Applications from Aboriginal and Torres Strait Islanders are encouraged.

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.