Consumer Liaison Officer

Job posted: 15/03/2023
Applications close: 29/03/2023 (Midnight)
10 days remaining

10 days remaining

Job Description

Location: Melbourne | Southern Metropolitan

Job type: Full time

Organisation: Peninsula Health

Salary: Salary not specified

Occupation: Administration/Secretarial, Health and Allied Health, Medical and Nursing, Family Violence Workers

Reference: 33642

Reference: 33642

Occupation: Administration/Secretarial, Health and Allied Health, Medical and Nursing, Family Violence Workers

Salary Range: Salary not specified

Work location: Melbourne | Southern Metropolitan

• Immerse yourself in an inclusive, diverse and supportive culture which is driven to help the community of the Mornington Peninsula
• Be part of a supportive knowledgeable team aiming to improve the patient experience
• Work in the expanding health service, which serves Frankston, Mornington Peninsula & surrounding locations

Who We Are and What We Stand For

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

Are you passionate about helping people and enjoy problem solving? Come and join our dynamic Safer Care Unit team as the Customer Relations Officer! You will be an integral member of our amazing patient experience team, providing support to enact the Statutory Duty of Candor, and ensuring patient feedback is managed efficiently.

The key areas of the role include:

Responding to patient feedback and triaging the most urgent calls
Ensuring data is collected accurately in the feedback system
Liaising with clinical areas to ensure prompt responses are provided to patients and their families
Being the central point of contact for consumers who are part of the Statutory Duty of Candor process
Coordinate and manage important documentation and reporting timelines

What You Need

We anticipate you will have:

• Experience and expertise in managing difficult conversations
• Excellent verbal and written communication
• Good working knowledge of computer software programs for baseline data entry, and Office Applications
• Experience in customer relations, and previous experience in the health sector desirable

What Next

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

Additional Requirements

Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with disabilities.

To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit:


This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.
Consumer Liaison Officer

Job type:

Full time

Job classification:

Not provided


Monica Finnigan - 30466016263
Sharyn Hayles - 97847298

Consumer Liaison Officer