Contact Service Officer / Sustainability Support

Job posted: 08/03/2023
Applications close: 29/03/2023 (Midnight)
1 day remaining

1 day remaining

Job Description

Location: Melbourne | Northern Metropolitan

Job type: Full time

Organisation: The Royal Melbourne Hospital

Salary: Salary not specified

Occupation: Administration/Secretarial

Reference: 68387

Reference: 68387

Occupation: Administration/Secretarial

Salary Range: Salary not specified

Work location: Melbourne | Northern Metropolitan

Contact Services Officer - Sustainability Support

  • Monday to Friday hours - Full time position, 80 hours per fortnight
  • Salary packaging benefits + 5 weeks Annual Leave + Monthly ADO
  • Located at RMH City Campus

About the role:

Working within a multi-skilled team and reporting to the Helpdesk Manager. The contact services officer position will have a broad range of responsibilities, including:

  • Help desk support
  • Customer service
  • Data entry
  • Processing of purchase orders, invoices
  • Administrational support to sustainability units
  • Dispatching tasks to field technicians
  • General administrative duties

About you:

  • Proven experience in a Customer Service and phone help role
  • Demonstrated administrative, planning, and organisational skills
  • High attention to detail and demonstrated accuracy with data entry and management
  • Advanced IT skills with computer literacy and Microsoft Office applications
  • Demonstrated ability to deliver phone support and query resolution
  • Ability to problem solve and access resources
  • Experience working with digital maintenance systems or facilities management-based software
  • Highly developed listening, communication and interpersonal skills.
  • Ability to establish and build constructive working relationships at all levels
  • Ability to accept direction and work autonomously as part of a team
Benefit of working with the Royal Melbourne Hospital

  • Career progression opportunities to suit your professional development goals
  • Enjoy excellent work-life balance working in a supportive and collaborative team
  • Salary packaging, onsite car parking and, close to public transport

The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.


If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.

For a confidential discussion please connect via the details below.

All appointments are made subject to a satisfactory Criminal History Record Check. Successful applicants will be required to provide evidence of an immunisation assessment and COVID-19 Vaccination prior to commencement.

Contact Service Officer / Sustainability Support

Job type:

Full time

Job classification:

Not provided


Nathanael Sneddon - 93428341
Jasmine Veljanovska - 93428046

Contact Service Officer / Sustainability Support