97 days remaining
Location: Melbourne | Eastern Metropolitan
Job type: Full time
Organisation: Mercy Health
Salary: Salary not specified
Occupation: IT and Telecommunications
Reference: 20509
CUSTOMER CARE OFFICER – LEVEL 1 (multiple opportunities)
ABOUT THE ROLE
The Customer Care Officer Level 1 is a member of the Technology Support Group and part of a larger team of Customer Care Officers responsible for providing 1st level phone-based and onsite information technology support for Mercy Health staff and facilities. The Technology Support Group is a customer focused team that is required to work closely with both clinical and business support teams to ensure the best possible outcomes for Mercy Health staff, clients, patients, and residents. The Technology Support Group at Mercy Health supports a wide range of information technology services, applications, equipment and infrastructure throughout Mercy Health facilities. These positions will primarily be based in Mercy Health’s Corporate Headquarters in Richmond or Werribee Mercy Hospital, Victoria but will be required to work across all Mercy Health sites as required. The position reports to the Service Desk and Technical Support Manager. Acting as the primary contact point for Mercy Health staff to the Information Systems and Services (ISS) Group the Customer Care Officer Level 1 will have superior communication, troubleshooting, and problem management skills which will be used to undertake the following functions;
Please note this is not an entry level role.
ABOUT YOU:
We have multiple opportunities available for candidates who are passionate about providing a high level of customer service within a diverse and evolving solutions focused environment.
We are looking for exceptional candidates with:
Superior written and oral communication skills.
ABOUT US:
Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 10,000 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.
Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.
WHAT WE OFFER:
Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:
WHAT YOU WILL NEED:
If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process, please contact us on the details below.
Alison Gibbs
AGibbs@mercy.com.au
To view the position description or submit your application please click the 'Apply Now' button.
Please note that applications will be reviewed and interviews may commence prior to the closing date.
Full time
Not provided
Alison Gibbs - 0