Customer Experience Officer (VPSG2)

Job posted: 20/11/2020
Applications close: 06/12/2020 (Midnight)
3 days remaining

3 days remaining

Job Description

Location: Western Region | Ballarat

Job type: Full time / 12 months

Organisation: Department of Premier and Cabinet

Salary: $53,280 - $68,421

Occupation: Customer Service/Call Centre

Reference: VG/1497666

Reference: VG/1497666

Occupation: Customer Service/Call Centre

Salary Range: $53,280 - $68,421

Work location: Western Region | Ballarat

We have two exciting opportunities available for a Customer Experience Officer (Offline Channel) with Service Victoria.

Service Victoria is an Administrative Office within the Department of Premier & Cabinet charged with simplifying, improving and modernising essential government transactions and delivering customer service. 

We are working hard to deliver a customer service system around what Victorians want and need, rather than what works for government. We know people want easier access to government transactions, including online options

As part of this team, this role offers the opportunity for the right candidates to make a significant contribution to high customer satisfaction standards by supporting customers and agencies with their digital journey on the Service Victoria platform, and delivering continuous service improvements in a multi-channel support environment.

The closing date for this position is midnight Sunday 6 December 2020.

This position is only open to applicants with relevant rights to work in Australia.

How to apply: Apply before the advertised closing date, all applications should include:

  • a resume
  • a cover letter outlining why you are interested in the position and what skills you can bring to the team (within one page)

Other relevant information:

Preferred candidates will be required to complete a Pre-employment Declaration and Consent form. Employment of successful candidates will be subject to a National Police Check.

DPC actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disabilities. 

Customer Experience Officer  (VPSG2)

Job type:

Full time / 12 months

Job classification:



Varun Chopra | 0417 454 363

Customer Experience Officer  (VPSG2)