Customer Service Officer (PVO2)

Job posted: 22/07/2021
Applications close: 05/08/2021 (Midnight)
12 days remaining

12 days remaining

Job Description

Location: Gippsland | East Gippsland

Job type: Casual / Ongoing

Organisation: Parks Victoria

Salary: $54,957 - $73,533

Occupation: Hospitality and Tourism

Reference: VG/11261

Reference: VG/11261

Occupation: Hospitality and Tourism

Salary Range: $54,957 - $73,533

Work location: Gippsland | East Gippsland

Play an integral role in Parks Victoria's commercial and tourism function as a Customer Service Officer!

  • Diversify your experience in a passionate customer focused team
  • Positively impact on the customer experience and be a key first contact point
  • Casual role located in Buchan Caves

About the branch

The Commercial Directorate manages Parks Victoria's visitor based, revenue-generating activities at key regional and metropolitan sites across Victoria. It provides the strategies, specialist advice, business processes and systems to efficiently and effectively deliver core support services to enable Parks Victoria to be financially sustainable, high performing, and ensure our activities are aligned with strategic objectives.

The directorate aims to deliver sustainable financial returns through the provision of an enhanced visitor experience across Victoria's parks, to support conservation for the benefit of the Victorian community. By providing a varied suite of visitor experiences and commercial opportunities across the state, the Directorate adds value to Parks Victoria, communities, partners and the State of Victoria.

About the role and your responsibilities:  

As the Customer Service Officer, you will deliver in park services as directed by the Manager to enable efficient and effective delivery of customer services in accordance with the Commercial Operations Plan. You may perform the following tasks: professionally handle bookings, sell cave tickets, cave tours, information requests and ensure that enquiries and issues are resolved promptly and effectively, update databases with contact and enquiry information and process accommodation and camping bookings for the Buchan Caves Reserve. You will evaluate and identify opportunities to drive process improvements that positively impact on the customer experience. You will work in a retail environment and will be responsible for reliably managing monetary transactions and administration tasks in accordance with Parks Victoria procedures. You will have a knowledge and understanding of Parks in the area they are located and will be receptive to the customer's needs.

To be successful for this role you will need:

  • Certificate or Diploma in tourism, business and/or equivalent experience or qualifications in a similar field.
  • Demonstrated experience in customer service and communication, and strong interpersonal skills.
  • Demonstrated ability to self-manage.
  • A current employee Working with Children Check and Manual Driver's Licence is required.

Your application must include:

  • Your current Resume
  • A cover letter addressing the Key Selection Criteria (KSC) as outlined in the position description

Join our innovative organisation and enjoy what you do, apply today!

Application Closing date: Sunday 08 August 2021

Only people with Australian Citizenship, Permanent Residency or a non-citizen with a valid visa that provides work rights may apply for this position

Parks Victoria requires all prospective employees to undergo a National Police Record Check prior to commencing employment.

Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All Parks Victoria staff are expected to support this commitment.

At Parks Victoria, we recognise that diversity and inclusion are central to being a modern, high-performing sustainable organisation that can deliver our strategic vision to be a “world class parks service ensuring healthy parks for healthy people.”

Customer Service Officer  (PVO2)

Job type:

Casual / Ongoing

Job classification:



Leanne Hodge | (03) 8427 2479

Customer Service Officer  (PVO2)