Customer Service Officer (PVO2)

Job posted: 17/03/2023
Applications close: 02/04/2023 (Midnight)
5 days remaining

5 days remaining

Job Description

Location: Melbourne | Western Metropolitan

Job type: Part time / Ongoing

Organisation: Parks Victoria

Salary: $57,188 - $76,519

Occupation: Hospitality and Tourism

Reference: VG/14230000

Reference: VG/14230000

Occupation: Hospitality and Tourism

Salary Range: $57,188 - $76,519

Work location: Melbourne | Western Metropolitan

Parks Victoria is looking for a vibrant and experienced Customer Service Officer to join our team at Werribee Park.

  • Be part of a supportive and motivated team culture
  • On-the-job training provided to set you up for success
  • Competitive Salary + Superannuation + Personalised Development Plans for career progression
  • Enjoy a healthy work-life balance in this Ongoing Part-Time role
  • Rostered Weekend Allowance (if eligible)

About the role

The position's primary focus working in the historic Werribee Park Mansion is to be the first point of contact for a customer, including members of the public and the Victorian community. Customer Services Officers will professionally handle information requests and ensure that issues and enquiries are resolved promptly and thoroughly. The position will evaluate and identify opportunities to drive process improvements that positively impact the customer experience. Customer Services Officers may work in a retail environment or assist with the administration of bookings and events and will be responsible for reliably managing monitory transactions. Customer Services Officers are required to know and understand Parks in the area they are located and will be receptive to the customer's needs. The position will always represent Parks Victoria professionally.

We're looking for someone with:

  • Demonstrated experience working as part of a small team as well as autonomously
  • Demonstrated experience in a customer-facing role
  • Demonstrated experience in a tour guide role will be considered favourably
  • A current employee Working with Children Check

Your application will need to include:

  • A current Resume
  • A cover letter addressing the Key Selection Criteria (KSC) as outlined in the position description.

Application Closing date: Sunday 02 April 2023

About Parks Victoria

Parks Victoria's vision is to be a world-class parks service, ensuring healthy parks for healthy people. It is a statutory authority with responsibility for managing an expanding and diverse estate covering more than 4 million hectares, or about 17 per cent, of Victoria.

Sound like you?

If this sounds like you, and you would like to help build on our Customer Service Officer activities, then we would like to hear from you. For a confidential discussion about the role, call Letitia Luttrell on 03 8427 2699 or apply online!

Organisational Commitments

Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.

Parks Victoria recognises diversity and inclusion is everyone's business. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender, that brings out our best, values everyone's contribution and works within a flexible working environment, ultimately reflecting the community we serve.

Parks Victoria's policies require the successful applicant to be up-to-date based on Australian Technical Advisory Group on Immunisation (ATAGI) vaccination advice. The successful applicant for this role will be required to provide evidence of vaccination or exemption status as part of the recruitment process.

Only people with Australian Citizenship or Permanent Residency may apply for this position.

Customer Service Officer (PVO2)

Job type:

Part time / Ongoing

Job classification:



Letitia Luttrell | 03 8427 2699

Customer Service Officer (PVO2)