Customer Service team Member

Job posted: 03/06/2021
Applications close: 17/06/2021 (Midnight)
2 days remaining

2 days remaining

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Not provided

Organisation: Eastern Health

Salary: Salary not specified

Occupation: Administration/Secretarial

Reference: 24046

Reference: 24046

Occupation: Administration/Secretarial

Salary Range: Salary not specified

Work location: Melbourne | Eastern Metropolitan

Customer Service Team Member

**Previous applicants need not apply**

  • Casual Position

  • Working between sites – Box Hill Hospital / Peter James Centre, Burwood East

  • Work in a dynamic team and take advantage of generous employee benefits!

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services  to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

To be successful in this role you should possess:

  • An enthusiastic, motivated and focused individual ready to challenge themselves

  • A team player, someone who works well in a team environment

  • Excellent verbal & written communication and multi-tasking skills

  • Strong customer service background

  • Flexible in your work approach and able to maintain a proactive and positive attitude is a must!

  • Ability to work between sites as required

  • Flexibility to work a range of various shifts covering all hours of the day

The successful applicant will have the opportunity to work across 2 Areas within our Department: 

EH Contact Centre

  • The EH Contact Centre is located in Burwood East and provides telephone customer service to internal and external stakeholders between the hours of 7am to 11pm, 7 days a week

  • As  the first point of contact for Eastern Health the day to day tasks include but not limited to :

    • Connect Eastern Health Doctors to other Doctors via paging/phone calls

    • Provide phone support for internal Eastern Health staff who require access to other Eastern Health departments and services

    • Provide phone support for external stakeholders and assist with enquiries

  • Demonstrate superior customer service by placing the customer experience as the number one priority

  • Although we are located in Burwood East, we provide service for all of the Eastern Health Sites

Business Service Centre

  • The Business Service Centre is based at Box Hill Hospital and provides 24/7 face to face, telephone and email customer service to both internal and external stakeholders.

  • As the first point of contact for Box Hill Hospital, the Business Service Centre team maintain a welcoming and friendly presence at the Main Reception desk for visitors and patients utilising Eastern Health’s services.

  • The Business Service Centre is responsible for many key systems and processes across the health service, providing a help desk function for staff and patients.

  • You will be working with a friendly and supportive team to provide exceptional customer service, respond to various requests or system faults and complete day to day administrative tasks.

What we have on offer:

  • Casual Position working between our Business Service Centre at Box Hill and our EH Contact Centre in Burwood East


Please refer to the attached position description for further details of the role.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

  • Diverse and engaging career opportunities

  • Friendly & supportive team

  • Flexible working hours

  • Salary packaging options

 Next Steps

If you believe you have the ability to make a difference in this rewarding industry, apply today!

Please note:

  • All applications must be submitted online via E-Mercury

  • All appointments are made subject to a satisfactory Fit2Work Check, where preferred candidates will be required to complete a Criminal History Check at the expense of Eastern Health.

  • You must have Australian work rights to apply for this position.

  • Recruitment agency applications will not be accepted.

Eastern Health Values:  Patients First | Agility | Humility | Respect | Kindness | Excellence

Customer Service team Member

Job type:

Not provided

Job classification:

Not provided


MALCOLM TAIT - (03) 8804 9987
Kiah McFarlane - (03) 9975 6131

Customer Service team Member