Customer Service Team Member

• Permanent Part Time


• Box Hill Hospital


• Dynamic environment with great employee benefits

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

About the role

An opportunity exists for a friendly and enthusiastic customer service professional to join the Business Service Centre on a permanent part-time basis.

The Business Service Centre is based at Box Hill Hospital and provides 24/7 face to face, telephone and email customer service to both internal and external stakeholders. As the first point of contact for Box Hill Hospital, the Business Service Centre team maintain a welcoming and friendly presence at the Main Reception desk for visitors and patients utilising Eastern Health's services. The Business Service Centre is responsible for many key systems and processes across the health service, providing a help desk function for staff and patients. You will be working with a friendly and supportive team to provide exceptional customer service, responding to various requests and system faults and completing day to day administrative tasks.

This role is for 5 shift per fortnight, listed below - additional benefits include access to salary packaging/employee benefits offerings.

Week 1

• Tuesday   0800-1430


• Thursday  0800-1430

Week 2

• Tuesday   0800-1430


• Wednesday 0800-1430


• Thursday  0800-1430

Ideally the successful applicant would have additional availability to cover a variety of shifts (day, evening, night and weekends) to assist with planned and unplanned leave as needed.

About you 

To be successful in this role you will possess:

• Exceptional customer service skills and previous experience in a customer service role


• An interest in healthcare, previous experience in the health environment would be advantageous but not essential


• A team focus with the ability to work well as part of a diverse team


• Strong computer skills


• An eagerness to learn and develop your skills


• Flexibility to work additional hours would be beneficial


• Excellent communication and organisational skills


• Extremely reliable with a strong work ethic.

Please refer to the attached position description for further details of the role.

Vaccination against infectious disease is a mandatory requirement of this role.  An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Diverse and engaging career opportunities


• Friendly & supportive team


• Flexible working hours


• Salary packaging options


• Career progression in our teaching hospitals

Next Steps

If you believe you have the ability to make a difference in this rewarding industry, apply today!

Please note:

• All applications must be submitted online via E-Mercury


• All appointments are made subject to a satisfactory Fit2Work Check, where preferred candidates will be required to complete a Criminal History Check at the expense of Eastern Health.


• You must have Australian work rights to apply for this position.


• Recruitment agency applications will not be accepted.

Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.

Aboriginal and Torres Strait Islander people, women, those from the LGBTIQ+ community, people living with disability and those from a culturally and linguistically diverse background, are strongly encouraged to apply. Those seeking support in submitting an application are welcome to contact the hiring manger listed or feel free to contact the Talent Acquisition team.

Eastern Health Values:  Patients First | Agility | Humility | Respect | Kindness | Excellence

**Please note applications will be screened upon receipt and advertising may close prior to the closing date.**