Customer Services Officer (PVO2)

Job posted: 23/11/2022
Applications close: 11/12/2022 (Midnight)
5 days remaining

5 days remaining

Job Description

Location: Gippsland | East Gippsland

Job type: Casual / Until June 2023

Organisation: Parks Victoria

Salary: $56,622 - $75,761

Occupation: Hospitality and Tourism

Reference: VG/700160000

Reference: VG/700160000

Occupation: Hospitality and Tourism

Salary Range: $56,622 - $75,761

Work location: Gippsland | East Gippsland

Parks Victoria are looking for a highly motivated Customer Service Officer to join the team at one of East Gippsland’s key tourism destination.

  • Engage with park visitors and work a with dedicated team of staff.
  • Enjoy a positive work life balance at a location suited to an outdoor lifestyle.
  • Work in a unique and beautiful landscape recovering from bushfires.

About the role

As a Customer Service Officer, you will provide front of house reception services for visitors to Banksia Bluff Campground including retail sales and bookings. You will be responsible for answering incoming calls and emails and assisting visitors in their enquires. You may also assist with the delivery of content for Parks Victoria's social media and promotional campaigns, and in issues management, following suitable training. In addition, you may also assist with interpretative activities such as the Junior Ranger program and with park operations.

We're looking for someone with:

  • A certificate or Diploma in tourism, business and/or equivalent experience or qualifications in a similar field.
  • Demonstrated experience in customer service and communication, and strong interpersonal skills.
  • Demonstrated ability to self-manage.
  • Demonstrated working knowledge of the internet and computer software.

Your application will need to include:

  • A current Resume
  • A cover letter addressing the Key Selection Criteria (KSC) as outlined in the position description.

Application Closing date: Sunday 11 December 2022

About Parks Victoria

Parks Victoria's vision is to be a world-class parks service, ensuring healthy parks for healthy people. It is a statutory authority with responsibility for managing an expanding and diverse estate covering more than 4 million hectares, or about 17 per cent, of Victoria.

Sound like you?

If this sounds like you, and you would like to help build on our visitor service activities, then we would like to hear from you. For a confidential discussion about the role, call Lisa Brooks on (03) 8427 2585 or apply online!

Organisational Commitments

Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.

Parks Victoria recognises diversity and inclusion is everyone's business. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender, that brings out our best, values everyone's contribution and works within a flexible working environment, ultimately reflecting the community we serve.

Parks Victoria's policies require the successful applicant to be up-to-date based on Australian Technical Advisory Group on Immunisation (ATAGI) vaccination advice. The successful applicant for this role will be required to provide evidence of vaccination or exemption status as part of the recruitment process.

Only people with Australian Citizenship, Permanent Residency or a non-citizen with a valid visa that provides work rights may apply for this position.

Customer Services Officer (PVO2)

Job type:

Casual / Until June 2023

Job classification:



Lisa Brooks | 8427 2585

Customer Services Officer (PVO2)