Customer Support Officer (See Advertisement)

Job posted: 11/02/2020
Applications close: 25/02/2020 (Midnight)
5 days remaining

5 days remaining

Job Description

Location: North West Region | Bendigo

Job type: Full time

Organisation: Coliban Region Water Corporation

Salary: Salary not specified

Occupation: Customer Service/Call Centre

Reference: VG/CSO0120

Reference: VG/CSO0120

Occupation: Customer Service/Call Centre

Salary Range: Salary not specified

Work location: North West Region | Bendigo

Do you have customer service experience and are looking for an opportunity to work as part of a fast-paced environment?

About Us

Coliban Region Water Corporation is based in Bendigo and is one of the largest Victorian regional urban water corporations. Our service area covers 16,5500 square kilometres including 49 towns and is at the southern gateway to the Murray-Darling basin – Australia's food bowl. We manage, maintain and operate over 50 reservoirs and water storage basins and provide water and waste services to both urban and rural customers.

Coliban Water is an employer that supports employment equity and diversity. We value the skills, knowledge and experience a diverse and inclusive workforce brings to the organisation and encourage applications from suitably qualified candidates from all backgrounds.

About the role

We have a full-time role in our Customer Contact Centre. This team focuses on first contact resolution for customer enquiries.

Reporting to the Contact Centre Coordinator, you need to have an enthusiastic personality and have a passion for providing exceptional customer support, timely and accurate resolutions to enquiries by phone, email and counter service.

You will be responsible for:

  • A high standard of support to customers on matters related to:
    • Current and future water and wastewater services
    • Billing, rating and debt enquiries
    • Service difficulties and faults
  • Timely follow-up and resolution to customer issues
  • Accurate and timely processing of customer transactions

What we are looking for

To be successful in this role you will have:

  • Certificate III in Customer Service, or be willing to study to obtain
  • Substantial relevant customer service experience, including a demonstrated ability to deal with complex issues and difficult customers.
  • Highly developed effective communication and interpersonal skills.

The salary and conditions for this position will be per Coliban Water Enterprise Agreement 2017 Band 2. The pay range is $56,000 to $62,000 (Base) salary will be offered to the successful candidate commensurate with their skills and experience.

How to apply

For further information, please contact Lia Reiffel, Contact Contre Coordinator on (03) 5434 1304. To apply, please submit your resume, covering letter and outline your suitability for the position in the Key Selection Criteria by 5:00pm on Tuesday 25 February 2020.

Customer Support Officer  (See Advertisement)

Job type:

Full time

Job classification:

See Advertisement


Lia Reiffel - Contact Centre Coordinator | 03 5434 1304

Customer Support Officer  (See Advertisement)