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Dispute Assessment Officer, Dispute Settlement Centre Victoria (VPSG3)

Job posted: 09/06/2021
Applications close: 23/06/2021 (Midnight)
5 days remaining

5 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Department of Justice and Community Safety

Salary: $70,791 - $85,956

Occupation: Customer Service/Call Centre

Reference: VG/DS2234_DS2260

Reference: VG/DS2234_DS2260

Occupation: Customer Service/Call Centre

Salary Range: $70,791 - $85,956

Work location: Melbourne | CBD

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

  • Two ongoing positions available
  • VPS3 classification
  • Melbourne CBD location

About us

An exciting opportunity exists for two Dispute Assessment Officers to join our team in Dispute Settlement Centre Victoria (DSCV), Dispute Services.

Dispute Services is a multi-dispute agency within the Department of Justice and Community Safety which includes the Dispute Settlement Centre Victoria (DSCV), and Domestic Building Dispute Resolution Victoria (DBDV).

About the role

As the Dispute Assessment Officer, you will be responsible for:

  • undertaking the assessment and analysis of the dispute and diagnosing dispute resolution requirements
  • providing advice to parties on options available to them towards the resolution of their dispute
  • making recommendations as to the appropriate use of assisted settlement processes to provide fast resolution
  • providing alternative dispute resolution and case management for parties to reduce tensions, improve communication and clarify issues.

About you

As the Dispute Assessment Officer, you will possess:

  • a working knowledge of relevant legislation and acts
  • a National Mediator Accreditation
  • experience in conciliation (desirable)
  • experience in dispute resolution techniques, including in the assessment of disputes, case management, and facilitative settlement.

Keys to your success will be your ability to build strong relationships and develop an understanding of others in order to motivate and confidently address conflict situations.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

Dispute Assessment Officer, Dispute Settlement Centre Victoria (VPSG3)

Job type:

Full time

Job classification:

VPSG3

Contact:

Sharon Rickey | Sharon.rickey@justice.vic.gov.au

Dispute Assessment Officer, Dispute Settlement Centre Victoria (VPSG3)