Dispute Assessment Officer - FTMH (VPSG3)

Job posted: 11/05/2022
Applications close: 25/05/2022 (Midnight)
5 days remaining

5 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / 2 Years

Organisation: Department of Justice and Community Safety

Salary: $71,853 - $87,245

Occupation: Other

Reference: VG/DS0014MAY22

Reference: VG/DS0014MAY22

Occupation: Other

Salary Range: $71,853 - $87,245

Work location: Melbourne | CBD

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

Dispute Assessment Officer - DSCV

  • An exciting opportunity exists for a Dispute Assessment Officers to join our team in Dispute Settlement Centre Victoria (DSCV), Dispute Services
  • VPSG 3 Classification ($71,853 - $87,245)
  • One (1) fixed-term, full-time opportunity available for 24 months.

About Us

Dispute Services is a multi-dispute stream agency which includes Dispute Settlement Centre Victoria (DSCV) and Domestic Building Dispute Resolution Victoria (DBDRV). Dispute Services provides for the more timely, fair, and less costly resolution of disputes while it empowers and assists the Victorian community to prevent and appropriately resolve issues, alleviate pressure on the judicial system and help the community to thrive.

About the Role

The role of the Dispute Assessment Officer (DAO) is to promote, conduct and deliver dispute resolution services to parties in dispute by working with parties individually and together to resolve disputes face to face or by telephone. Reporting to the Lead Officer - Residential Tenancies, the role requires the DAO to conduct intake assessments, narrow issues and support the parties to reach a resolution through delivery of mediation/conciliation whilst remaining impartial and neutral.

Working as an integral part of a Dispute Assessment team and reporting to the Manager - Fast Track Mediation and Hearing Program (FTMH) will manage disputes from initial assessment onwards, and will, if required, also conduct in-person mediation with both parties. Based on theoretical knowledge and practical experience, assess and analyse disputes and diagnose dispute resolution requirements.

About You

As our ideal candidate, you will possess:

  • Demonstrated experience in a high-volume case management environment
  • Experience in the assessment of disputes, case management and dispute resolution techniques
  • Demonstrated ability to provide authoritative advice and make third party referrals in a dispute resolution setting
  • Experience in working with legislation and Acts in a client focussed environment
  • An ability to resolve issues through a deep understanding or interpretation of existing guidelines. Where guidelines are not available, the ability to analyse available ideas and take action through self, or in consultation with others, to resolve problems. If required, the ability to determine additional information needed to make informed decisions. Also applies critical thinking and problem solving concepts in the right context
  • An ability to consistently adapt the content, style, message or tone of a presentation to suit the audience and plan how to tackle objections. Also the ability to apply own ideas by linking them to others' values, needs and goals
  • An ability to listen to, and acknowledge, that the concerns of others have been heard. Also able to clarify problems and seek options to resolve conflict
  • National Mediator Accreditation and conciliation experience is desirable, as well as experience resolving disputes.

For more information on the accountabilities and key selection criteria for the role, please refer to the attached position description.

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. 

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening. 

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. 



  • For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform. 

  • For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round. 


The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). 

Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes. 

Prior to commencement of employment with the department you will need to provide evidence that you are vaccinated against COVID-19. Acceptable evidence includes: 

  1. COVID-19 digital certificate (available via your myGov account) 

  1. Your immunisation history statement (available via your myGov account) or 

  1. A letter from the GP who vaccinated you. 


Dispute Assessment Officer - FTMH (VPSG3)

Job type:

Full time / 2 Years

Job classification:



Kelly Charlton on 0439 591 226 | kelly.charlton@justice.vic.gov.au

Dispute Assessment Officer - FTMH (VPSG3)