At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

About us

An exciting opportunity exists for multiple Dispute Resolution Officers to join a team supporting the operation of the Domestic Building Dispute Resolution Victoria (DBDRV).

Dispute Services is a multi-dispute agency within the Department of Justice and Community Safety which includes the Domestic Building Dispute Resolution Victoria (DBDV) and the Dispute Settlement Centre Victoria (DSCV).

Reporting to a Lead Officer within the Client Services team the Dispute Resolution Officer (DRO) will conduct and deliver an assessment and analysis of individual cases by working with parties to resolve disputes.

The DRO will provide appropriate and timely case management utilising a range of dispute resolution techniques and approaches to ensure high-quality service is offered by DBDRV.

About the role

Some of the key responsibilities of the role include:

• Using legislation and business rules undertake an initial assessment of a dispute to determine jurisdiction and suitability for conciliation
• Provide high quality case management and specialist advice, assisting parties to improve communication, clarify issues and explore potential solutions and find mutually acceptable outcomes
• Communicate with clients in a timely manner and in line with DBDRV's service expectations and performance objectives
• Determine the appropriate action for cases by considering necessary dispute resolution or other strategies to resolve the dispute including the need for technical assessment to be undertaken
• Make recommendations for Dispute Resolution Orders to the Chief Dispute Resolution Officer where a record of agreement cannot be reached

About you

As our ideal candidate, you will be required to demonstrate:

• An ability to interpret legislation and Acts
• National Mediator Accreditation and in a dispute resolution setting is desirable
• Experience in the triage and assessment of disputes, case management, and facilitative settlement
• Ability to be client focussed and build strong relationships and develop an understanding of others in order to motivate them and confidently address conflict situations
• Ability to adapt systems and processes to change priorities and situations in a timely and efficient manner
• Ability to interact and communicate effectively with others in both verbal and nonverbal avenues of communication

For more information on the accountabilities and key selection criteria for the role, please refer to the attached position description.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

For more information on the accountabilities and key selection criteria for the role, please refer to the attached position description.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.  

IMPORTANT INFORMATION:

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic).

Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

Prior to commencement of employment with the department you will need to provide evidence that you are vaccinated against COVID-19. Acceptable evidence includes:

1. COVID-19 digital certificate (available via your myGov account)
2. Your immunisation history statement (available via your myGov account) or
3. A letter from the GP who vaccinated you.