Driver Relicensing Services Officer (VPSG2)

Job posted: 03/08/2022
Applications close: 14/08/2022 (Midnight)
2 days remaining

2 days remaining

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Department of Transport

Salary: $55,439 - $71,194

Occupation: Customer Service/Call Centre

Reference: VG/DOT/TS/1650181

Reference: VG/DOT/TS/1650181

Occupation: Customer Service/Call Centre

Salary Range: $55,439 - $71,194

Work location: Melbourne | Eastern Metropolitan

Regulatory Programs and Services (RPS) is a Division of the Department of Transport, that supports the delivery of registration and licensing and other regulatory operational services, including compliance and assurance for road transport regulation underpinning safety and productivity in Victoria. The Division has the responsibility and oversight of managing the VicRoads Concession Deed of the joint venture partner relationship for the delivery of registration and licensing and custom plates services, managing data sharing and access of the driver and vehicle register for Victoria which includes the protection of confidential customer data on behalf of the State.

  • Annual Salary Range: VPSG2 - $55,439 - $71,194
  • Employment Type: Ongoing
  • Usual Work Location: Kew / Melbourne CBD (flexibility may be available)

About the Team

The Driver Relicensing Services team are part of the Driver Safety Standards within the Regulatory Programs and Services (RPS) Division of the Department of Transport. The DRS team are responsible for a number of programs; Alcohol Interlocks, Behaviour Change Programs; Drink & Drug Driving and Safe Driver. Motorcycle and Heavy Vehicle Accredited Provider Scheme as well as the Hazardous Area Authority.

About the Opportunity

The Driver Relicensing Services Officer, reporting to the Driver Relicensing Services Team Leader is primarily responsible for assessing and resolving issues regarding relicensing requirements for customers through interpretation and application of processes in accordance with legislative requirements, established policies and business rules.

About you

The skills and experience required in the position include, but are not limited to the following:

  • Resolve driver relicensing problems through interpretation and application of established guidelines, rules and processes in accordance with established policies and procedures
  • Provide advice or source appropriate advice on driver relicensing matters in accordance with established policies and procedures
  • Exercise judgment to effectively deal with confrontational customers and take appropriate action in accordance with established policies and procedures
  • Establish and maintain client relationships to progress work activities
  • Make suggestion to improve work methods in line with customer/stakeholder needs


To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.

What we offer:

  • Competitive salary and benefits
  • Supportive, diverse, and inclusive work environment
  • Opportunities for professional and personal development
  • Flexible working arrangements and family friendly practices
  • More information is available in the attached Position Description.

How to Apply

Applications should include a resume and a brief covering letter. Applications close 11.59pm on 14 August 2022.

For a confidential discussion regarding this opportunity please email recruitment.modernisation@roads.vic.gov.au. Please note: This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness. Failure to comply with this condition of employment will impact your eligibility for employment in this position with the Department.

DoT is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and DoT as part of the selection process. Information provided to DoT will be treated in the strictest confidence.

Driver Relicensing Services Officer (VPSG2)

Job type:

Full time

Job classification:



Anne Petrovski | Anne.Petrovski@roads.vic.gov.au

Driver Relicensing Services Officer (VPSG2)