Elective booking office Clerk

• Part Time ongoing position, 48 hours per fortnight


• Career development opportunities within The Royal Melbourne Hospital


• Based as The Royal Melbourne Hospital - City Campus

The Royal Melbourne Hospital Elective Surgery Program provides comprehensive care for the many patients on our elective surgery waiting list.

The Elective Waiting List clerk is responsible for the administration and maintenance of the Royal Melbourne Hospital elective surgery data system. They work closely with the surgical liaison nursing group and surgical units, booking admissions, scheduling procedures and appointments and manage the elective medical admission requests. The team also provide excellent customer service receiving and responding to the incoming patient enquiries.

Your new role:

• Will be within a supportive team and closely affiliated with the surgical liaison team.


• Delivers a professional and caring customer focused service, often as the first point of contact and communication for patients, their families and or care givers.


• Ensures compliance of the RMH Elective surgery waiting list to the guidelines outlined in the Elective Surgery Access Policy 2015.


• Works collaboratively with other administrative staff, managers, clinical and medical staff and multidisciplinary teams 

About you:

Enthusiastic and with eye for detail, one who takes pride in your work and accuracy. Enjoys a workplace that encourages mutual respect and teamwork.

• Relevant clerical experience and administrative skills, with demonstrated ability to prioritise, manage and respond flexibly to a variety of tasks


• Concise written and verbal communication skills, including professional telephone manner


• Demonstrated computer skills with iPM and EPIC, and ability to learn other computer database programs 


• Knowledge of medical terminology is desirable

Benefit of working with the Royal Melbourne Hospital:

• You will enjoy excellent work-life balance. We want you to stay long term!


• Comprehensive Health & Wellbeing Programs including; Staff Medical Service, Employee Assistance Program, Peer Support Program - run by our dedicated employees


• Salary packaging, onsite car parking and close to public transport 

The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.

Interested?

If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.

For a confidential discussion please connect via the details below.

All appointments are made subject to a satisfactory Criminal History Record Check. Successful applicants will be required to provide evidence of an immunisation assessment and COVID-19 Vaccination prior to commencement.