EMR External Provider's Analyst

Job posted: 19/11/2020
Applications close: 30/11/2020 (Midnight)
3 days remaining

3 days remaining

Job Description

Location: Melbourne | Northern Metropolitan

Job type: Not provided

Organisation: Royal Children's Hospital

Salary: Salary not specified

Occupation: Administration/Secretarial, IT and Telecommunications

Reference: 36172

Reference: 36172

Occupation: Administration/Secretarial, IT and Telecommunications

Salary Range: Salary not specified

Work location: Melbourne | Northern Metropolitan

EMR External Providers Analyst 

  • Fixed term- 12 months

  • Fabulous employee benefits including salary packaging

  • Parkville – Hub of the medical precinct and leading Children’s hospital


The Parkville Electronic Medical Record (EMR)

The Parkville EMR is a world-class system shared by The Royal Melbourne Hospital, The Royal Women’s Hospital, Peter MacCallum Cancer Centre and The Royal Children’s Hospital to support high-quality, seamless healthcare in Parkville and improve health outcomes for Victorians.

The EMR is used by more than 15,000 clinicians and staff across the four health services and is delivered in partnership with Epic, a global leader in health information technology.

The Parkville EMR team is responsible for the day-to-day management, operation and improvement of the EMR. This newly-formed team will work collaboratively with all four health services and be managed by the Royal Children’s Hospital.

The Position:

The EMR Support Services Team includes EMR Help Desk, Patient Identity management to support the Enterprise Patient Master Index (EMPI), patient movement workflows and support, patient duplicates and merging, security profiles and templates, users and providers, external providers, billing, reporting and data analytics, Release of Information (ROI), medico-legal support, privacy, chart corrections, deficiency tracking and coding workflows, reporting to the EMR Support Services Application Manager.

The EMR External Providers Analyst will be responsible for the design, build, testing and support of the EMR Providers and Security. 

As the EMR ExternalProviders Analyst you will support the creation, maintenance and strategically plan to align local requirements and strategic directions of external provider data across 4 health services. You will work across both the EMR and 4 Patient Administration Systems to improve provider data quality and continue to optimise external provider workflows.

You will work collaboratively with the EMR leadership team, EMR team, EMR vendor, adoption managers, technical teams and local health services to ensure the EMR is maintained, operates and optimised for the Parkville EMR Service for the benefit of all 4 health services.

This position will be based at Jane Bell House, Parkville and may require you to work on a rotating on-call, after-hours roster.


To be successful in the role, you will have:

  • Demonstrated experience in build, maintenance and support of the EMR system;

  • Demonstrated knowledge of EMR change control and support procedures;

  • Skills in workflow review and design and proven ability to deliver solutions that meet the needs of end users;

  • Demonstrated knowledge of EMR environment including application, infrastructure and end user devices;

  • Broad experience and knowledge of other health care applications used within health services;

  • Ability to achieve work deadlines, prioritise workload and competing demands;

  • Strong interpersonal skills with particular emphasis on gaining consensus, facilitation and consultation;

  • Ability to present technical concepts in simple and understandable terms so as both technical and non-technical audiences

  • gain an understanding;

  • Excellent oral and written communication skills;

  • Highly developed attention to detail; 

  • Excellent organisational and planning skills;

  • Ability to handle confidential and sensitive information with discretion;

  • Demonstrated ability to respond flexibly to client needs with the ability to develop practical solutions to problems and

  • provide advice in area of expertise.

  • Advance MS Visio, Excel and Word skills

Why join the Parkville EMR team?

The RCH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award winning health and wellbeing program and financial benefits.

To learn more about our staff benefits please go to:    https://www.rch.org.au/hr/recruitment_employment/Staff_benefits/

The RCH is committed to a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with disability.

Are you ready to join our team?

For more information about the position, please review the position description attached and apply online by selecting “apply now”

EMR External Provider's Analyst

Job type:

Not provided

Job classification:

Not provided


Laura Pumo - 93426408

EMR External Provider's Analyst