Monash Health is seeking applications for our EMR Help Desk to support our employees with accessing and using the EMR:

• Full-time, fixed-term position available to December 2023


• Suitable for clinical or non-clinical personnel who would like a change and regular Monday to Friday work hours


• You can work from home

The EMR Help Desk plays a critical role in advising on EMR training requirements and supporting our employees in accessing and using the approved EMR workflows.

About our Emergency Services at Monash Health

Monash Health is the largest public health service in Victoria, employing over 18,000 people across a range of specialities.

Monash Health Emergency Departments treat over 150,000 emergency patients a year at Monash Medical Centre Clayton campus, Dandenong Hospital and Casey Hospital. Patients have access to a full range of treatment options, including intensive care.

About the Role

If you are a clinician or technology worker or trainer looking for a change, this could be the role you are looking for. We are seeking EMR help desk officers to join our Digital Health Training and Adoption team. We have two full time 2-year fixed term positions available. This role is responsible for answering employee calls to the EMR help desk from 8.30 am –to 5.00 pm Monday to Friday, and provide advice, issues resolution, account provisioning, service delivery and escalation of issues. The help desk officer delivers high quality customer service and support to a broad range of EMR end users including clinical and non-clinical employees across Monash Health sites.

The EMR help desk officer engages with members of the Digital Health Training and Adoption Team, EMR Advancing Care Team and the Technology Business Services service desk team to provide accurate and timely advice and service delivery to Monash Health employees

About You

Are you a clinician looking for a change of role or a non-clinical healthcare worker, technician or technical trainer looking for a service support role? This could be your next career move.

As the successful candidate, you will demonstrate sound interpersonal and communication skills. Your help desk support skills are characterised as engaging, supportive, relevant, effective, and timely. Success in the role sees you providing a high level of support, advice and service provision. You have excellent issue resolution, follow-up, referral, and escalation skills. You have strong computer skills and demonstrate agility in supporting EMR adoption across callers to the EMR help desk.

This role can be carried out in-office or under working from home guidelines.

You Are Also:

• Demonstrate adaptable and agile support skills with attention to detail


• Dedicated to safe best practice & quality care


• Committed to ensuring safe, high quality and timely service delivery


• Able to work collaboratively with team members


• Comfortable working independently to answer calls, log tickets, follow-up and close tickets

What You Need:

• Experience as a clinician or technical advisor or trainer


• Experience using the EMR – desirable not required


• Current AHPRA registration (if required for profession)

What We Offer:

• Access to Monash Health in-house learning portals to further expand your skills & knowledge base


• Professional development opportunities


• Support to attend relevant forums & conferences


• A supportive learning environment, should you wish to undertake postgraduate studies

In addition, you will have access to benefits including salary packaging to increase your take-home pay, access to onsite subsidised staff car parking and gym, uniform and the Employee Assistance Program (EAP).

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

How to Apply

Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered.

Existing Monash Health Employees should apply using your Monash Health employee account. For any queries regarding employee accounts contact Recruitment Services by email – recruitment@monashhealth.org.

Offers of employment can only be made once all required probity checks have been completed.  These include:

• reference checks;


• a clear Police Check conducted within the last three months;


• a current Victorian Employee Working with Children’s Check (or proof of payment for same);and


• proof of immunisation.

As part of our selection process, you may be invited by email to participate in an on-camera video interview

Apply NOW to join our EMR Team at Monash Health!

In accordance with recent Victorian Public Health directions all employees working in the Public Health system need to be vaccinated against COVID-19 and be required to provide evidence of their vaccination status.   All candidates that are recommended for appointment will be required to provide evidence they meet the vaccination criteria.

This will be by providing a copy of your immunisation history statement, which can be accessed via My Gov, or evidence that you have a vaccination appointment before 1 November 2021.  This evidence will need to be uploaded to the E Recruit system.

Offers of employment will only be made to candidates that can provide evidence that they meet the above requirements.  If you are unsure of these requirements please contact the Recruitment Manager for this vacancy.