Engagement & Early Resolution Officer (VPSG3)

Job posted: 15/07/2021
Applications close: 25/07/2021 (Midnight)
1 day remaining

1 day remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Independent Broad-based Anti-Corruption Commission

Salary: $70,791 - $85,956

Occupation: Other

Reference: 10123_1626331778

Reference: 10123_1626331778

Occupation: Other

Salary Range: $70,791 - $85,956

Work location: Melbourne | CBD

  • Excellent career opportunity across Assessment and Review Business Unit
  • Be part of a small dynamic team making a difference
  • Values driven, energetic & flexible work environment

About the Organisation

IBAC's work is challenging - we expose public sector corruption and police misconduct and they're serious issues.

IBAC's vision and reason for being is the number one reason team members join and stay at IBAC. A Victorian public sector that actively resists corruption is something we whole-heartedly believe in and work towards. Our dedication to fairness and natural justice is clear and tangible.

IBAC expectations are high; they expect their people to work with sensitive information confidentially and respectfully. They understand that to foster a corruption-resistant public sector, IBAC's workplace must be built on integrity.

IBAC's team:

Are a great group of people to work with and they appreciate that an anti-corruption agency isn't for everyone?

IBAC are seeking experienced individuals to work with who are:

  • courageous and up for a true challenge
  • patient and professional with real staying-power
  • flexible but with a measured and fair approach
  • trustworthy with a keen sense of duty

About the role:

This is an exciting career opportunity for an individual to join IBAC Assessment & Review Team as an Engagement and Early Resolution Officer on a Full-time Permanent 12-month Fixed term contract to 30th June 2022.

Reporting to the Team Leader - Assessment & Review Team, this role will be responsible for:

Receiving and responding to enquiries, complaints and notifications relating to Victorian public sector agencies, including police. The Assessment & Review Unit also has responsibility for reviewing and reporting on police investigations and outcomes of IBAC referrals to other public sector agencies.

You will be the first points of contact for a complainant, responding to complaints and enquiries from a diverse range of stakeholders including: government, private, public and community sectors.

Duties include:

  • Receive enquiries (verbal or written), complaints and notifications and make recommendations for further action based on IBAC's policies, procedures, guidelines and relevant legislation.
  • Prepare and provide formal referral correspondence to enquiries, complaints and notifications for the internal team and other Government agencies, as well as responses to enquiries which are outside of IBAC's jurisdiction.
  • Engage with complainants via telephone, email and formal correspondence in line with IBAC service delivery charter and escalates complex enquiries in a timely manner and provides support to other teams in the Unit.

This role is a great opportunity for an individual who has:

  • Experience in using case management and complaints management / handling systems
  • Able to demonstrate understanding and knowledge of assessment and review practices.
  • Who has relevant tertiary qualifications and/or experience in Assessment & Review.

We are looking for candidates with the below experience and capabilities:

  • Exceptional communication skills, both verbal and written
  • High attention to detail
  • Excellent organisation and time management skills with the ability to multi-task
  • Strong Stakeholder management skills
  • Driven individual with a positive 'can do' attitude

Apply now:

Your application should include a cover letter and a resume no longer than 5 typed pages (in Word format). You can submit your application with our recruitment partner, Slade Group by clicking apply.

Engagement & Early Resolution Officer (VPSG3)

Job type:

Full time

Job classification:



Slade Group | IBAC@sladegroup.com.au

Engagement & Early Resolution Officer (VPSG3)