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Executive Manager, Emergency Communications Services (See Advertisement)

Job posted: 13/10/2020
Applications close: 26/10/2020 (Midnight)
6 days remaining

6 days remaining

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Full time / 3 years fixed term

Organisation: Emergency Services Telecommunications Authority

Salary: Salary not specified

Occupation: Emergency Management

Reference: ESTA/1488514A

Reference: ESTA/1488514A

Occupation: Emergency Management

Salary Range: Salary not specified

Work location: Melbourne | Eastern Metropolitan

Reporting to the Executive Director, Emergency Communications Services and as a key member of the senior leadership team, this role will be responsible for the overall leadership, management and development of ESTA’s State Emergency Communications Centre (SECC) based in Burwood East. This involves leading a team of Call takers, Dispatchers and Leaders, whose primary role is to provide emergency and non-emergency communication services to the Victorian public and Emergency Services Organisations, consistently achieving high service standards.

Executive Manager, Emergency Communications Services

  • Lead a diverse team and deliver a critical community service at Triple Zero 
  • Drive cultural transformation including wellbeing and inclusion
  • 3 year fixed term opportunity

About ESTA

ESTA is the critical link between the Victorian community and the state's emergency services agencies, it partners with the agencies to improve service delivery to the community. It provides Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES and manages the provision of advanced, operational communications for police, ambulance, fire services and the SES.  Its vision is to be a high-performing team, trusted by the community and our partners to deliver the right emergency response. And its central goal is to save lives and prevent harm through speed and accuracy in emergency operations. 

About the role

Reporting to the Executive Director, Emergency Communications Services and as a key member of the senior leadership team, this role will be responsible for the overall leadership, management and development of ESTA's State Emergency Communications Centre (SECC) based in Burwood East. This involves leading a team of Call takers, Dispatchers and Leaders, whose primary role is to provide emergency and non-emergency communication services to the Victorian public and Emergency Services Organisations, consistently achieving high service standards. 

The ultimate goal of the function is to deliver smart, agile and efficient call taking and dispatch services that meet community and customer needs, delivered by a technology enabled team of highly skilled, flexible and engaged people.  This position takes the lead in ensuring that all agreed objectives are achieved and are in line with the organisations overall objectives and values aligned to community, environment and employee wellbeing. 

You are a highly regarded natural people leader with operational leadership experience in critical services environments. You have a proven track record in developing high performance cultures within a team you have led and enjoy the ongoing challenge of driving positive change and transformation including technology advances. Importantly you pride yourself on your communication, influencing, and facilitation skills which will both enable you to deliver on key projects across ESTA, a critical state wide service delivery organisation. 

About you

To be considered for this fantastic opportunity, you will have: 

  • Extensive/Demonstrable experience as a Senior Leader in a critical operational environment incorporating leading, managing and developing people; best practice operations; business and strategic planning; budget preparation and management; resource optimisation and workforce management; and management reporting.
  • Strong people leadership skills.  Demonstrable current experience in leading a high performing team.  Developer and team builder with excellent written and verbal communication skills and well-honed influencing and negotiating skills.
  • A good appreciation of mission critical service delivery requirements.
  • An understanding of critical environments in emergency services, emergency management, telecommunications, employee relations and relevant Government Policy.
  • Experience in providing authoritative strategic and operational advice at a senior level. 
  • Strong interpersonal skills and the ability to work with a wide range of stakeholders.
  • The successful applicant must satisfy the National Police Records Check standard that includes fingerprinting. 

What we can offer you  

  • A job that's challenging and exciting
  • An opportunity to develop and grow a high performing team
  • A role that makes a vital contribution to the Victorian community through a high-performance workforce
  • Belong to a connected and highly supportive team
  • Competitive pay and benefits
  • Flexible working arrangements to work around our business needs and your lifestyle 

ESTA is focused on building an inclusive culture that will contribute to our ongoing sustainability and success. We are accelerating our commitment to achieving greater diversity and gender equity, including equitable employment opportunities and outcomes for women in leadership and women aspiring to leadership.

How to Apply

Applicants should prepare a statement outlining their expression of interest and a current resume displaying relevant experience. This statement should outline why you are interested in the role, as well as addressing the selection criteria outlined in the position description. 

Click the 'apply' button to be taken to ESTA's online application portal. Applications will close at midnight on Monday 26 October 2020.

Executive Manager, Emergency Communications Services (See Advertisement)

Job type:

Full time / 3 years fixed term

Job classification:

See Advertisement

Contact:

See Advertisement | See Advertisement

Executive Manager, Emergency Communications Services (See Advertisement)