Family Support Worker

Job posted: 04/09/2023
Applications close: 02/10/2023 (Midnight)
10 days remaining

10 days remaining

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Eastern Health

Salary: Salary not specified

Occupation: Health and Allied Health, Family Violence Workers, Nursing

Reference: 30435

Reference: 30435

Occupation: Health and Allied Health, Family Violence Workers, Nursing

Salary Range: Salary not specified

Work location: Melbourne | Eastern Metropolitan

Family Support Worker  

Opportunity to work in - HOPE (Hospital Outreach Post Suicide Attempt Engagement)/ BIT (Brief Intervention Team) 

  • Permanent Full Time ( Part time applications may be considered)
  • Forest Hill location
  • Community Development Worker Class 2B
  • Salary up to $92 456

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

About the role

This position will work flexibly within the Adult Mental Health Service, Hospital Outreach Post-suicide attempt Engagement (HOPE) service and Brief Intervention team (BIT). These teams work, in close collaboration, to provide Solution Focused, brief intervention services to people referred within the defined target groups, according to the agreed BIT & HOPE models of care.

The HOPE Team provides support for people and those important to them, that are identified as at-risk of suicide and/or repeated intentional self-harm. The team aims to support people in creating change and subsequently alter factors that may have contributed to any suicidal distress, thoughts or attempt. The team supports consumers to progress towards their desired outcomes.  In alignment with HOPE, the Brief Intervention team works in partnership with the person and those important to them and other service providers in order to provide high quality clinical mental health assessment, brief intervention, consultation and community linkage services within a recovery oriented framework.

The Family Support Worker, in collaboration with other staff, will utilise relevant and evidence based models of suicide intervention and post-vention, primarily Solution Focused Brief Therapy and the Collaborative Recovery Model to:

• Offer family support work with families, carers and people important to those referred to HOPE/BIT.

• Support the referred person’s carers and families to identify and work towards desired outcomes that reduce the risk of suicide attempt/ suicide and support the person's mental health recovery and wellbeing.

• Work in partnership with people important to the consumer, their carers and families to provide high quality support and linkages in order to promote family wellbeing and improved outcomes for referred consumers and their family/ carer supports

• Utilise the principles and practice of the Solution Focused approach, recovery and advocacy to include the person’s family/ carers in linkages to community support services for ongoing support, care and/ or treatment.

• The position will sit within the HOPE/BIT stream of services, offering enhanced family sensitive and responsive practice in collaboration with other key stakeholders.

About you


  • Demonstrated experience in the mental health field, with a minimum 3 years in the mental health  setting
  • Experience dellivering services to families and carers
  • A strong commitment to high quality care
  • The ability to work as part of a diverse team
  • Excellent communication and organisational skills
  • A current Victorian driver’s license is essential
  • A satisfactory police check is required prior to appointment


  • A tertiary mental health or related qualification (Nursing, Social Work, Welfare, Psychology,  Occupational Therapy, Disability Services, Community Development, or related discipline).
  • Experience with, or completion of associated studies relating to Solution Focused Brief therapy or Solution Focused approach, Collaborative Recovery Model and family inclusive practice techniques.
  • Computer literacy skills – with demonstrated proficiency in the use of Microsoft Office applications

Please refer to the attached position description for further details of the role.

Vaccination against infectious disease is a mandatory requirement of this role.  An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

  • Diverse and engaging career opportunities
  • Friendly & supportive team
  • Flexible working hours
  • Salary packaging options
  • Career progression in our teaching hospitals

Next Steps

If you believe you have the ability to make a difference in this rewarding industry, apply today!

Please note:

  • All applications must be submitted online via E-Mercury
  • All appointments are made subject to a satisfactory Fit2Work Check, where preferred candidates will be required to complete a Criminal History Check at the expense of Eastern Health.
  • You must have Australian work rights to apply for this position.
  • Recruitment agency applications will not be accepted.

Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.

Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.

Aboriginal and Torres Strait Islander peoples, women, those from the LGBTIQ+ community, people living with disability and those from a culturally and linguistically diverse background, are strongly encouraged to apply. Those seeking support in submitting an application are welcome to contact the hiring manager listed or feel free to contact the Talent Acquisition team.

Values in Action: Respect for all | Safe always | Partnering in care | Learning and improving every day

**Please note applications will be screened upon receipt and advertising may close prior to the closing date.**

Family Support Worker

Job type:

Full time

Job classification:

Not provided


Beck Garbutt - (03) 9094 9500
MICHELE ORR - (03) 9094 9500

Family Support Worker