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Feedback Officer (As per award)

Job posted: 23/06/2022
Applications close: 07/07/2022 (Midnight)
4 days remaining

4 days remaining

Job Description

Location: Melbourne | Western Metropolitan

Job type: Full time

Organisation: Greyhound Racing Victoria

Salary: Salary not specified

Occupation: Other

Reference: VG/GRV/RWBD/1640276

Reference: VG/GRV/RWBD/1640276

Occupation: Other

Salary Range: Salary not specified

Work location: Melbourne | Western Metropolitan

The Participants & Strategy team are key in ensuring GRV’s Strategic Plan and organisation-wide projects are planned, mobilised, governed and executed whilst partnering with stakeholders.

Greyhound Racing Victoria (GRV) is the statutory authority responsible for regulating, conducting and promoting greyhound racing in Victoria, a sport that annually generates around $550 million in economic activity and over $3 billion in wagering and directly involves over 15,000 people. Our vision is “Victorian Greyhound Racing is a vibrant, entertaining and thriving sport with animal welfare at its heart

About the Opportunity

We are looking for a highly motivated professional who will be a primary contact to GRV for members of the public and industry participants. The role of the Feedback Officer is to provide information, support, and case management for complaints and feedback received by GRV. This involves liaising internally within GRV, to clarify, supplement or otherwise obtain information required to respond.

The Feedback Officer is responsible for quality assurance for written responses from relevant teams including reviewing for accuracy, consistency and completeness and will coordinate internal departments to ensure that responses are provided within required timeframes.

Critically important to the success of the role is the development and distribution of regular reporting of key themes and statistics arising from the Feedback Office, and facilitation and tracking in the resolution of systemic issues within GRV (identified through the Feedback Office).

The successful candidate will;

  • Provide information, support, and case management to stakeholders
  • Develop and deliver regular high-quality reporting
  • Facilitate the resolution of issues
  • Quality assure written responses
  • Confidently engage with internal & external stakeholders

We are seeking an individual who:

  • has strong stakeholder relationship management skills at various levels
  • proven experience in resolving complex issues professionally
  • has a strong attention to detail
  • has exceptional written and verbal communication skills
  • has a customer-centric mindset

Benefits

GRV is committed to continuing to find new ways to contribute to our people's employment life cycle. Benefits provided include:

  • Employee Assistance Program (EAP)
  • comprehensive Wellbeing Program
  • discounted Health Insurance and access to other corporate discounts

To apply, go to the careers.vic.gov.au website, search Greyhound Racing Victoria, select the position and click ‘apply now'. Your application must include a cover letter addressing the selection criteria (skills, knowledge, experience) and a copy of your resume, by close of business Thursday, 7 July 2022.

For more information, contact Samantha Ball, People & Culture Business Partner at sball@grv.org.au

Greyhound Racing Victoria (GRV) is committed to building a workplace that not only respects but embraces difference and sees diversity as an essential part of our success. GRV is an organisation that is driven by values and strives for a culture of inclusion where all people feel respected, valued, listened to, inspired and that they belong. As such, GRV is proud to be a Work180 endorsed employer.

All offers of Employment will be subject to a satisfactory police check

All employees must reside in Australia and have the right to work in Australia

Feedback Officer (As per award)

Job type:

Full time

Job classification:

As per award

Contact:

Samantha Ball | sball@grv.org.au

Feedback Officer (As per award)