Housing Customer Services Officer x10 (HCS1)

Job posted: 23/11/2022
Applications close: 07/12/2022 (Midnight)
4 days remaining

4 days remaining

Job Description

Location: Gippsland | Latrobe Valley

Job type: Various

Organisation: Department of Families, Fairness and Housing

Salary: $56,566 - $63,318

Occupation: Community Services

Reference: VG/DFFH/COPL/349171

Reference: VG/DFFH/COPL/349171

Occupation: Community Services

Salary Range: $56,566 - $63,318

Work location: Gippsland | Latrobe Valley

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)


The Housing Customer Service Officer provides a high-quality service to our customers requiring information and assistance in relation to public housing requirements. Housing Customer Service Officers assist public housing tenants and their advocates over the telephone, via e-mail and through other channels of communication in relation to housing maintenance and other associated enquiries. The role includes liaising with the tenant, their advocates, contractors, local housing offices, external agencies and other departmental and government areas to ensure enquiries are handled in a timely and effective manner in accordance with policies and guidelines.


The Housing Customer Service Officer (HCSO) Qualified Level 1 employee applies established rules, processes and standards under general supervision.


A Certificate III in Customer Contact qualified fully competent worker in a Housing Call Centre, with well-developed skills in all areas of the Housing Call Centre.



The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.


All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) <https://jse.vic.gov.au/user/login?destination=/new-home-page> portal.

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

Housing Customer Services Officer x10 (HCS1)

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Alexandra Hamilton | 03-5126-9292

Housing Customer Services Officer x10 (HCS1)