Housing Customer Services Officers, Housing Call Centre (HCSOU)

Job posted: 23/02/2021
Applications close: 10/03/2021 (Midnight)
12 days remaining

12 days remaining

Job Description

Location: Gippsland | Latrobe Valley

Job type: Full time / Until 30 June 2021

Organisation: Department of Families, Fairness and Housing

Salary: $47,655 - $47,655

Occupation: Community Services

Reference: VG/DFFH/CSO/00362509

Reference: VG/DFFH/CSO/00362509

Occupation: Community Services

Salary Range: $47,655 - $47,655

Work location: Gippsland | Latrobe Valley

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable. We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly and we encourage applications from Aboriginal people and people from diverse backgrounds and abilities.


The Housing Customer Services Officer provides a high quality service to our customers requiring information and assistance in relation to public housing requirements. Housing Customer Service Officers assist public housing tenants and their advocates over the telephone, e-mail and through other channels of communication in relation to housing maintenance and other associated enquiries. The role includes liaising with the tenant, their advocates, contractors, local housing offices, external agencies and other departmental and government areas to ensure enquiries are handled in a timely and effective manner in accordance with policies and guidelines.

Are you

  • Interested in working with others to improve the services provided to people accessing social housing in Victoria?
  • Do you enjoy working in a dynamic environment?
  • Capable of self management?


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.  

For further information please visit the Department of Families, Fairness and Housing <https://www.vic.gov.au/department-families-fairness-and-housing>

Click 'Apply Now' to submit your interest in this position.

Housing Customer Services Officers, Housing Call Centre (HCSOU)

Job type:

Full time / Until 30 June 2021

Job classification:



Ben McInnes | Phone 0436 359 245 Ben.McInnes@dhhs.vic.gov.au

Housing Customer Services Officers, Housing Call Centre (HCSOU)