ICT Support Specialist (VPSG5)

Job posted: 15/09/2021
Applications close: 28/09/2021 (Midnight)
10 days remaining

10 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Victoria Police

Salary: $102,637 - $124,183

Occupation: IT and Telecommunications

Reference: VG/E20042106

Reference: VG/E20042106

Occupation: IT and Telecommunications

Salary Range: $102,637 - $124,183

Work location: Melbourne | CBD

Are you a professional who wants to demonstrate your extensive ICT support and management skills?

Are you the type of person who values providing a world class service, maximise the availability of ICT systems and help organisations achieve their business outcomes?

Do you have an obsession with excellence?

The ICT Support Specialist is a dynamic role and one which is critical to Victoria Police in its role of serving the community. You will help form and shape a new team to deliver Level 2 Client Services support and work to optimise the team's ongoing service delivery. This team is part of our strategic direction to improve ICT service delivery experiences across the organisation. You will also work closely with operational planning and Emergency management personnel to ensure deployed operations have the appropriate communications support.

The role sits within the Service Integration and Management team of Victoria Police's Digital Services and Security Department (DSSD). DSSD exists to deliver the Technology Products and Services that Victoria Police rely on all day, every day. DSSD is continuing to focus on our strategic objectives, delivering new and enhanced technology, and transforming the way we manage and deliver technology at Victoria Police. This includes uplifting the maturity of our service management processes and the platforms that underpin them.

We are looking for a technically proficient, motivated and enthusiastic leader to join the team in a new role. As the successful applicant you will lead and drive the development and optimisation of ICT Service Support.

Your key accountabilities will include:

  • Identify opportunities to drive development and optimisation of service management processes and functions
  • Lead, facilitate or support the integration of processes within the support team and interfaces with internal and external suppliers
  • Ensure processes capture appropriate data and information to enable fact-based decision making
  • Review and analyse workflow and service management processes, and work collaboratively across internal and external teams to achieve an efficient and effective service provision
  • Maintain familiarity with current and upcoming ICT equipment, services, and other developments
  • Uphold a sense of customer service and measures client satisfaction
  • Embed into the operational planning processes and facilitate an uplift of learning for operational planners in the art of ICT planning.

Victoria Police is a contemporary and agile workplace and support flexible working arrangements.

As the successful applicant, you will have:

  • An Information Technology, Business, or related degree
  • Experience in IT service management and understanding of project delivery and management
  • Pragmatism, balancing best practice with required outcomes
  • Ability to define, lead and deliver change
  • Experience defining and improving process to optimise value and minimise waste
  • Focus on people and leadership
  • Understanding of organisational management, strategy and governance
  • Experience working with vendors to deliver outcomes
  • Ability to cultivate productive working relationships, facilitate cooperation and partnerships
  • Exemplify personal drive, integrity and show personal courage
  • Communicate with influence and negotiate persuasively
  • Experience working with and managing senior stakeholders.

Requirements and relevant information:

  • One (1) full time, ongoing position available.
  • VPSG5 salary range $102,637 - $124,183 p.a + super
  • Position will be located at the Victoria Police Centre (VPC), 311 Spencer Street, Docklands.
  • Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
  • The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
  • The incumbent of the position may be required to be on stand-by/recall outside the ordinary hours of duty. Allowances will be paid in accordance with the relevant Victorian Public Service Agreement.

Your application must include:

  • Resume
  • Completed application form - attached to the job advertisement.

Applications close midnight, Tuesday 28 September 2021 - No applications will be accepted via email.

For further information on this role please contact: Ian Nicklen on (03) 8335 5037 or via email Ian.A.Nicklen@police.vic.gov.au.

If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirements/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 8081.

About Us:

Victoria Police is a large organisation employing police, public servants and protective services officers. Victoria Police provides support to the community 24 hours a day, 365 days of the year. 

At Victoria Police our goal is for our workforce to reflect the diverse community we serve. We continually seek to attract and retain a diverse workforce which includes people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures including people of Aboriginal and Torres Strait Islander heritage. 

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps

ICT Support Specialist (VPSG5)

Job type:

Full time

Job classification:



Ian Nicklen | (03) 8335 5037

ICT Support Specialist (VPSG5)