Information Technology Support Officer (VPSG3)

Job posted: 16/03/2023
Applications close: 30/03/2023 (Midnight)
1 day remaining

1 day remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / 12 months

Organisation: Office of the Public Advocate

Salary: $73,842 - $89,661

Occupation: IT and Telecommunications

Reference: VG/D01675/MARCH2023

Reference: VG/D01675/MARCH2023

Occupation: IT and Telecommunications

Salary Range: $73,842 - $89,661

Work location: Melbourne | CBD

The Victorian Public Advocate is empowered by law to promote and safeguard the rights and interests of people with disability.

The Public Advocate is supported by staff and volunteers at the Office of the Public Advocate (OPA), including guardians, policy and research officers, advice and education staff, legal officers, corporate and administrative staff, and more than 650 volunteers.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our organisation, we’d love to hear from you.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

If you are considering taking on a challenging, rewarding role that allows you to make a noticeable difference in the lives of others, we look forward to hearing from you.

About the Business Unit 

The Office of the Public Advocate (OPA) is an independent statutory office accountable to the Victorian Parliament which has been established to protect the rights of, and enhance the position of, people with disabilities in Victoria. OPA is a human rights organisation that promotes the diversity and inclusion of all people. OPA's vision is of a just and inclusive society that values and respects people from all walks of life and ages. OPA promotes a workplace culture where disability, and diversity of gender identities, sexualities, faiths, ethnicities, and abilities are respected. OPA values a range of experience in its employees, including professional, volunteer and lived experience

Corporate Services Unit provides OPA with a range of business enabling functions including Finance, IT/Communications, Human Resources and Administration Services.


About the Role 

The IT Support Officer reports directly to the IT Systems Manager and is responsible for providing a range of hardware and software related services to OPA staff and Regional Convenors (RCs), who are volunteers within the Community Visitors Program.


About you  

As our ideal candidate you will have:   

  • Demonstrated experience in providing support for desktop equipment and LAN's using the following Operating system Windows 10 and 11.
  • Knowledge of MS Office 365, Visual Basic for Applications, Q-Master/Touchpoint, Softphone, TRIM, Virus software and Backup software. A knowledge of Resolve is also desirable.


How to Apply 

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. 

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening. 

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. 



  • For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform. 

  • For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round. 



The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes. 

At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with three doses of a COVID-19 vaccine.  

Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of three doses of a COVID-19 vaccine required by the department (from time to time). 

Acceptable evidence includes: 

  1. COVID-19 digital certificate(available via your myGov account) 

  1. Your immunisation history statement (available via your myGov account) 

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses. 

Information Technology Support Officer (VPSG3)

Job type:

Full time / 12 months

Job classification:



Fran Mandiola on 0417 308 924 | fran.mandiola@justice.vic.gov.au

Information Technology Support Officer (VPSG3)