Located at CFA Headquarters, Burwood East

Full time, Ongoing

PTA 7 $148,440 - $163,723 pa (plus 10.5% superannuation)

The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations. We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. CFA strives to be a values-based organisation and an organisation of choice for volunteers and employees, where people with a variety of skills, experiences and backgrounds all add value through the roles they perform.

About the Role:

Are you a skilled leader in IT infrastructure and operations looking for a new challenge?

CFA is seeking a dynamic individual to take on the exciting Manager IT Infrastructure & Operations role. This is a leadership position reporting directly to the CIO. You will contribute to the reshaping of our ICT operating model and drive ICT value delivery to our volunteers and staff.

As the Manager IT Infrastructure & Operations, you will be responsible for providing strategic direction and leadership to Infrastructure, Networks, Web Services, Technical Services, and IT Desktop Support teams. You will use your expertise in ITIL Service Management Support and Delivery to ensure that agreed service levels are met and that all programs and activities are delivered within time and budget requirements.

In addition to these technical responsibilities, you will be a key driver of change within the organization. You will set specific goals for the team, build and develop their capabilities, and maximize their potential to meet current and future challenges. Your leadership will be critical in ensuring that CFA has the capacity to meet the evolving needs of our volunteers and staff.

Further, detailed responsibilities include:

• Provide leadership in the application of industry standard best practice frameworks in the provision of IT Services and compliance with appropriate legislation and policy
• Lead the development of specific IT Systems Management processes and policy documents relating to access levels, back-office systems and specific application support
• Provide strategic and specialist advice on Information Technology security issues
• Oversee the management and administration of mission-critical databases, application software and hardware
• Provide specialist technical advice into systems capacity and strategic growth planning, including investigation of new technology

About You:

• Tertiary qualification in Information Technology or relevant discipline and / or extensive experience undertaking a similar role in a large and complex organisation
• Proven experience in providing strategic leadership and direction to high performing multidisciplinary teams
• Demonstrated experience in successfully managing and implementing service level agreements
• Substantial experience in developing and implementing strategic plans and associated projects or initiatives to achieve organisational priorities.
• Strong interpersonal, communication and relationship building skills with the ability to successfully consult, influence and negotiate at all levels.
• Highly developed and demonstrable analytical and problem-solving skills
• Extensive knowledge of ICT digital technologies and their application in corporate environments and understanding of current ICT best practice and solutions/technologist.  
• Demonstrated experience in successfully managing and liaising with vendors/service providers with proven ability in building collaborative working relationships

Your application:

When applying for a position with CFA, the key to progressing in the selection process is the quality of your application. Your application must demonstrate that you have the qualifications, experience, key attributes and skills required for the position.

Your application should include:

• Cover letter
• Resume

Submitting your application:

When you click the 'apply' button you will be taken to the online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

Pre-employment checks:

Offers of employment will only be made to candidates who:

• Can provide acceptable evidence that they meet full vaccination status (3 doses) or provide medical evidence confirming an exemption.

• Successfully complete a National Police History Check and Working with Children Check

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.  First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. 

Applications close: 11:59pm 26^th March 2023

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email HR.Recruitment@cfa.vic.gov.au

To comply with Victorian Public Health orders, all employees working in emergency services must be fully vaccinated (3 doses) against COVID-19 and are required to provide acceptable evidence of their vaccination status. To support your application, and to be compliant with any public health orders in place at the time of, and during, your employment, you will be required to provide acceptable evidence of full vaccination (3 doses) against COVID-19.