IT Network Support

Job posted: 12/05/2022
Applications close: 25/05/2022 (Midnight)
6 days remaining

6 days remaining

Job Description

Location: Melbourne | Northern Metropolitan

Job type: Full time / From 06/06/2022 - 20/12/2024

Organisation: Schools (Government)

Salary: Salary not specified

Occupation: Other

Reference: 1277990

Reference: 1277990

Occupation: Other

Salary Range: Salary not specified

Work location: Melbourne | Northern Metropolitan

Selection Criteria

SC1 Demonstrated understanding of, and expertise in the use of ICT in a 1:1 learning environment.

SC2 Demonstrated experience in the design and delivery of high quality technical support for schools.

SC3 Outstanding interpersonal and communication skills with the demonstrated ability to effectively engage both individuals and teams.

SC4 Capacity to work effectively as part of a high performing team.

SC5 Highly developed organisational, time management and multi-tasking skills.


Range 3 is distinguished by the introduction of management responsibility and accountability for the delivery of professional support services. The role will usually impact beyond the work area or professional field. It seeks to gain cooperation of other staff members or members of the school community to achieve specific objectives, such as in school administration, operations or educational programs.

Direction on targets and goals is provided but the position will have some degree of latitude in determining how they are achieved. This latitude will generally be limited by standard procedures and school policy.  Deviation from standard procedures and school policy will require guidance and direction from senior management.

The provision of business management responsibilities becomes a feature at range 3.  Management of staff to achieve the expected outcomes is a key responsibility.  Staff management issues will be resolved with minimal reference to senior management, although guidance will be required in more complex cases.  Senior management will be provided with timely reports and advice, although this will generally be confined to matters relating to the immediate work area, service provision or educational program and is unlikely to impact substantially on whole of school operations.

This is the minimum range for positions that carry a mandatory qualification requirement of not less than four years.  Professional student support positions become a feature at range 3 (e.g. therapists, psychologists) where standard professional services are delivered.  Professional support and guidance will be close at hand and deviation from standard procedures and school policy will require guidance and direction from senior management.

An education support class position supports the educational services being provided to students, but must not include duties of teaching as defined in clause 2.6.1 of the Education and Training Reform Act 2006 (Vic) or its successor.  Supervision of students cannot be required except where it is an integral part of the employee¿s position or involves supervision of students individually or in small groups, in controlled circumstances, where the responsibility for students remains clearly with a teacher.


 Attendance during school holidays may be required and will be negotiated prior.

IT day-to-day operations

  • Action day to day operations of the IT team, attend to faults and service interruptions with a sense of urgency, prioritise and manage own workloads and workflows. 
  • Provide support for key digital systems (i.e. Compass) for communication, information management and teaching and learning both within the College and from the College to the broader community.
  • Support all student devices (both BYOD and school owned devices)
  • Installation, operation and maintenance of IT and AV equipment, including servers, networking, VOIP telephones, video projectors, iPads and CCTV systems.
  • Provide advice and recommendations with a view to optimising the use of school resources.
  • Evaluate and report on the operational efficiency of computer systems in production, making recommendations for improvement where appropriate.
  • Ability to manage, maintain job ticketing system by actioning logged tickets to a high standard in an effective and timely manner.
  • Updating and maintaining assets within the asset management system as needed. 
  • Perform basic IT functions as assigned by managers.
  • Undertake other duties as may be assigned from time to time by the Principal


Project management

  • Manage multiple jobs simultaneously, ensuring the correct level of prioritisation is applied based on school needs.
  • Advise clients and relevant colleagues on actions taken, progress status and outcomes achieved.
  • Manage specific IT projects aligned with school needs, as delegated by the IT Manager.


Dedicated contributor to the IT team

  • Proactively communicates important issues and concerns with the IT Manager in a timely manner.
  • Prioritises IT tasks based on level of urgency, with support from IT Manager as needed.
  • Apply new concepts and ideas and contribute to decision-making processes.
  • Commitment to professional learning and growth for both self and others

Who May Apply

Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.

EEO AND OHS Commitment

The Department of Education and Training is committed to the principles of equal opportunity, and diversity and inclusion for all. We value diversity and inclusion in all forms – gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department.  The Department recognises that the provision of family friendly, supportive, safe and harassment free workplaces is essential to high performance and promotes flexible work, diversity and safety across all schools and Department workplaces.

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the Department’s exemplar available at http://www.education.vic.gov.au/about/programs/health/protect/Pages/childsafestandards.aspx

DET Values

The Department’s employees commit to upholding DET’s Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. DET’s Values complement each school’s own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the DET values is available at http://www.education.vic.gov.au/hrweb/workm/Pages/Public-Sector-Values.aspx

Other Information

Link to Hazel Glen College Child Safe Code of Conduct



Applications should include:

Please attach application containing the following:

1. A cover sheet providing the name of the applicant, record number (where appropriate), home address and telephone number, telephone number of the school(s) or location where the applicant can be contacted, the position you are applying for and the vacancy number of the position

2. Specific Key Selection Criteria response

3. A CV with a summary of experience and qualifications

4. The names, email address and contact details of three referees who can provide information regarding the applicant in relation to the key selection criteria.

Conditions of Employment

  • All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
  • Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
  • A probationary period may apply during the first year of employment and induction and support programs provided.
  • Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx

Vaccination Requirement

A person is not eligible for employment in the Teaching Service unless that person meets the vaccination requirements on commencement in the position.

Location Profile

Hazel Glen College is located in the City of Whittlesea, one of Melbourne’s fastest growing municipalities.  The local population has grown rapidly and continues to grow.  Hazel Glen College has an active and integral role in the ongoing development of the Doreen community hub.

The College commenced at the beginning of the 2014 school year with 143 students.  Growth of the College has been rapid, with the College growing to over 3000 students and over 300 staff, in the last few years.  The College structures are based on educational research of the stages of learning.  This comprises a Kindergarten, Junior School P-4, Middle School 5-8, Year 9 Centre and Senior School 10-12, with our first year 12 graduates in 2020.

A Child Family Centre, comprising, kindergarten, extended day care, playgroups, intervention services, maternal health centre and various other community service groups, co-located on the school site, creates an exciting and innovative early childhood education precinct.

The College motto, Learners today - Leaders tomorrow, leads the direction for our students. It is the expectation of all staff across the College to guide students and develop skills, attitudes and values required to fully participate in the rich educational journey at the College and life in the 21st century.

Hazel Glen College enjoys outstanding physical resources that provides students with the best possible educational opportunities. The modern facilities and teaching and learning practice represent an exciting opportunity for students and parents and establishes the College’s culture, values and nature.

Hazel Glen College is committed to the academic and personal growth of every student. 
A focused curriculum, dedication to innovation and a culture of care and support, allows us to meet this commitment.  A balanced and comprehensive curriculum constantly challenges students to extend their learning.  In providing 21st Century teaching and learning, there is a strong focus on student agency in learning and a comprehensive STEAM education program across the College.
Our aim is to challenge students to be the very best they can be and importantly, assist every student to reach their potential.  Teaching the skills needed for a fulfilling life in the 21st Century, and supporting a love of learning that goes well beyond the classroom, is actively embraced by our College.

IT Network Support

Job type:

Full time / From 06/06/2022 - 20/12/2024

Job classification:

Not provided


Donna Dugdale | 9717 7500

IT Network Support