IT Service Delivery Manager

Job posted: 13/09/2021
Applications close: 03/10/2021 (Midnight)
13 days remaining

13 days remaining

Job Description

Location: Melbourne | Southern Metropolitan

Job type: Not provided

Organisation: Peninsula Health

Salary: Salary not specified

Occupation: IT and Telecommunications

Reference: 29050

Reference: 29050

Occupation: IT and Telecommunications

Salary Range: Salary not specified

Work location: Melbourne | Southern Metropolitan

• Frankston, Mornington Peninsula & surrounding locations

Who We Are and What We Stand For

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

What You Will Be Doing

The IT Service Delivery Manager oversees a number of key functions of the IT service delivery teams that enables the delivery of a high quality service and communication to its end users and consumers. The role ensures Service Support and Service Delivery processes are in place to meet business and consumer needs.

This position is a stakeholder facing role, and requires that you establish relationships and manage expectations within the business and drive the service delivery teams to achieve those expectations to a high standard.

Effective communication with an organised, client focused, service delivery excellence orientation is critical to the success in this role.

What You Need

We anticipate you will have:
• Service Management or Support Leadership experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
• Excellent written and verbal communication and presentation skills – ability to communicate technical matters to a non-technical audience in a language they can understand
• Expert knowledge of ITIL disciplines
• Excellent customer facing/customer service skills
• Excellent organisational skills and an ability to prioritise and manage workloads

What Next

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

Additional Requirements

Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with disabilities.

To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit:


Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.
IT Service Delivery Manager

Job type:

Not provided

Job classification:

Not provided


Warren Kulpa - 97847816

IT Service Delivery Manager