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Junior IT Service Operations Specialist x 2 (VPSG4)

Job posted: 15/09/2021
Applications close: 29/09/2021 (Midnight)
8 days remaining

8 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / See Job Ad

Organisation: Department of Premier and Cabinet

Salary: $88,955 - $100,930

Occupation: Technology

Reference: VG/1566850

Reference: VG/1566850

Occupation: Technology

Salary Range: $88,955 - $100,930

Work location: Melbourne | CBD

The Department of Premier and Cabinet has an exciting opportunity available for 2 x Junior IT Service Operations Specialists to join the Victorian Centre for Data Insights (VCDI).

Both opportunities are Fixed Term. Candidates will be considered for both roles.

  • 1 x Fixed term - Till 30 June 2024
  • 1 x Fixed term - Till 30 June 2023

VCDI has a whole-of-government role in leading the transformation of the VPS through data driven insights. It is helping to transform the way the Victorian Government uses data to inform policy making and service design on issues that cut across portfolios and are of whole-of-government significance.

As the Junior IT Service Operations Specialist, you will join the Service Operations team and be responsible for supporting data and analytics platforms and products that provide integral information to government and public servants.

With your user/customer centric focus, you will contribute to the day-to-day operation and user support by managing service requests and incidents. 

This is a great opportunity for candidates looking to build on their previous experience with IT operations and contribute to the support of the VCDI data and analytics IT services.

This position requires weekend work as part of a rotating support roster.

About you

As our ideal candidate, you will have:

  • Demonstrated ability to make users/customers and their needs a primary focus by consistently creating a climate of service excellence
  • Strong organisational skills, outstanding attention to detail and a meticulous approach to work
  • Experience with IT operational services on data and analytics centric IT systems, preferably employing an ITILv3 or ITILv4 based framework.
  • Highly developed communication skills
  • Experience with technologies such as Jira Service Management, BMC Remedy, or Zendesk. 

Working with us, you can make a difference not just in your career, but in the community where you work and live.

The closing date for this position is midnight Wednesday 29 September.

Please note: Due to COVID-19 restrictions, working remotely arrangements are in place.

This position is only open to applicants with relevant rights to work in Australia.

How to apply:

Apply before the advertised closing date, all applications should include:

  • a resume
  • a cover letter which addresses the key selection criteria (within three pages)

Other relevant information:

Preferred candidates will be required to complete a Pre-employment Declaration and Consent form. Employment of successful candidates will be subject to a National Police Check.

DPC actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disabilities. All roles at DPC can be worked flexibly, however it may differ from role to role.

Junior IT Service Operations Specialist x 2 (VPSG4)

Job type:

Full time / See Job Ad

Job classification:

VPSG4

Contact:

VCDI Team | data.insights@dpc.vic.gov.au

Junior IT Service Operations Specialist x 2 (VPSG4)