Lead Officer (VPSG5)

Job posted: 04/06/2021
Applications close: 21/06/2021 (Midnight)
7 days remaining

7 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Department of Justice and Community Safety

Salary: $101,120 - $122,348

Occupation: Customer Service/Call Centre

Reference: VG/DJ0760

Reference: VG/DJ0760

Occupation: Customer Service/Call Centre

Salary Range: $101,120 - $122,348

Work location: Melbourne | CBD

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

About Us

Domestic Building Dispute Resolution Victoria (DBDRV) is provided by Dispute Services, a multi-dispute agency within the Department of Justice and Community Safety that also includes the Dispute Settlement Centre Victoria (DSCV).

Functions of the DBDRV include assessment of a referral, conciliation of disputes and technical building assessment, producing Domestic Building Assessment Report, Domestic Building Contravention Report, Records of Agreement and Dispute Resolution orders and compliance investigations

About the Role

An exciting opportunity exists for a Lead Officer, Dispute Resolution DBDRV to join a dedicated Client Services team supporting the operation of the DBDRV.

Working as an integral part of the Client Services leadership team and reporting to the Client Services Manager, the Lead Officer - Dispute Resolution DBDRV is critical to providing direct leadership to ensure high quality services are offered by DBDRV and that oversees:

  • effective dispute assessment and analysis
  • appropriate and timely case allocation
  • the initiation of a range of dispute resolution approaches, including conciliation and building assessments.

The Lead Officer is responsible for providing:

  • case management strategies
  • advice and support to a team of Dispute Resolution Officers in the application of dispute resolution techniques and principles in a legislative framework from the commencement of cases through to closure. 

About You

As our ideal candidate, you will be required to demonstrate:

  • a working knowledge of relevant legislation and Acts including but not limited to the Building Legislation Amendment (Consumer Protection) Bill 2015
  • experience leading, guiding and supporting operational teams
  • strong stakeholder engagement, negotiation and interpersonal skills
  • National Mediator Accreditation and dispute resolution/ conciliation experience desirable.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

For more information on the accountabilities and key selection criteria for the role, please refer to the attached position description.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

Lead Officer (VPSG5)

Job type:

Full time

Job classification:



Benjamin Fenton on 0391942714 | Benjamin.Fenton@justice.vic.gov.au

Lead Officer (VPSG5)