Legal Help Officer (VLA3)

Job posted: 14/09/2021
Applications close: 26/09/2021 (Midnight)
4 days remaining

4 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Victoria Legal Aid

Salary: $71,997 - $93,169

Occupation: Legal

Reference: VG/1566207

Reference: VG/1566207

Occupation: Legal

Salary Range: $71,997 - $93,169

Work location: Melbourne | CBD

Opportunities for Legal Help Officers to join an organisation making a difference in the community.

  • Full time and part time maximum term positions with excellent flexibility
  • Salary commensurate with experience, range: $71,997 - $93,169 (pro rata) plus super
  • Attractive employee benefits including salary packaging

About the role:
Victoria Legal Aid's Legal Help service is the entry point for Victorians seeking legal assistance, supporting over 132,000 clients over the telephone and livechat each year by providing information and legal advice on a wide variety of legal matters and referrals to legal and non-legal services. This advice and information is communicated in over 20 languages. We assist clients who are vulnerable, stressed and often in circumstances where their safety is threatened. Legal Help Officers and Lawyers play a crucial role in delivering VLA's triaging model. This is a unique service providing accessible and holistic intake and referral aimed at ensuring Victorians are provided with the appropriate services to support their legal needs. Some of the roles available will also support specialist family violence work.
These roles do not involve ongoing case work or court advocacy.

This process will be used to fill vacancies that may arise over the next 6 months which may include full time and part time contracts, casual and ongoing roles.

About you:
You are a pro-active problem solver with the capacity to diagnose legal problems to accurately identify and address client needs. You have a sound understanding of referral service practices and knowledge of legal, community and welfare organisations. You are a supportive team player who actively contributes to a positive team environment while working under pressure and come equipped with excellent communication skills. You will also have an understanding of the challenges vulnerable and disadvantaged clients face accessing legal services.
The Legal Help Officer role will suit candidates who are currently studying law or have paralegal experience.

Post admission practice experience, prior experience in contact centres and fluency in a language other than English will be highly regarded. Ideally we are looking for this intake to commence at the end of October until June 2022 and have multiple positions to fill.

About Victoria Legal Aid:
Our vision is for a fair and just society where rights and responsibilities are upheld. With over 800 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. We also provide legal representation to those who need it most.

Employee benefits:
We offer attractive employment benefits including salary packaging (making part of your salary tax-free), flexible working arrangements, family friendly policies and opportunities for professional development. Whilst the work is challenging, you will be rewarded with a culture that is focused on achieving quality outcomes for disadvantaged Victorians.

How to apply:
Submit a current resume and completed candidate application form (listed within the file attachments as a Word document). You must complete the candidate application form to be considered for this role, separate responses to the KSC outlined in the position description are not required. Please also include the contact details of two referees.

Interviews for this role will take place online. If shortlisted for an interview you will be provided with further information about the process.

For further information review the attached position description or contact Renee Crisis, Administration Services Officer on (03) 9280 3847

Applications close by 11.59pm on Sunday 26 September 2021

Legal Help Officer (VLA3)

Job type:

Full time

Job classification:



Renee Crinis, Administrative Services Manager | (03) 9280 3847

Legal Help Officer (VLA3)