Licensing Officer (See Advertisement)

Job posted: 12/10/2020
Applications close: 23/10/2020 (Midnight)
4 days remaining

4 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / NA

Organisation: Energy Safe Victoria

Salary: Salary not specified

Occupation: Customer Service/Call Centre

Reference: VG/1488658

Reference: VG/1488658

Occupation: Customer Service/Call Centre

Salary Range: Salary not specified

Work location: Melbourne | CBD

- Ability to deliver great customer service and experience

- Demonstrated administration excellence and attention to detail

- Great team environment and supportive work culture

Energy Safe Victoria (ESV) is Victoria's safety regulator responsible for electricity, gas and pipeline safety. Our role is to ensure that Victorian gas and electricity industries are safe and meet community expectations. We are also responsible for licensing and registering electricians, and educating the community about energy safety. Our people come from a wide range of professions with diverse skills and experience driving the success of ESV.

About the opportunity

Reporting to the Team Leader of Licensing, as the Licensing Officer you will be responsible for assessing, reviewing and processing all licence and registration applications and renewals. You will also provide excellence in provision of information and resolving customer enquiries.     

  • Maintain the Licensing Register.
  • Process registrations for the electrical industry as required, including new applications and renewals.
  • Assess and review applications and renewals.
  • Establish an effective relationships with contractors and licence holders.
  • Provide quality advice to the general public and industry with regard to licensing and registration requirements. 
  • Undertake the receipt of monies and undertake required reconciliation as required. 
  • Provide information to customers and other stakeholders on requirements and processes.
  • Perform general administration and reception related tasks in response to licensing related enquiries.

To be successful, you'll have:

  • Similar work experience in a customer service and data processing role.
  • Demonstrated strong administrative skills.
  • Proven excellence in customer service with a solution-mind set.
  • Strong communication an interpersonal skills.
  • Proven ability to work well within a team environment.
  • Experience in administration of registration and licensing processes and databased would be highly regarded.

Why join us?

At Energy Safe Victoria we offer roles that enable our people to feel valued by making a meaningful contribution to the Victorian community. We pride ourselves on our collaborative and supportive culture, and support the skills and career development of our people through regular leaning, development and growth opportunities.

How to apply

Please refer to the available position description to assess your suitability and submit your current resume and cover letter via the Apply button. ESV will conduct relevant and required checks about applicants and the information provided with an application. Such checks will include but are not limited to:

  • ESV contacting current and previous employer(s) to substantiate employment history, past conduct and performance is required.
  • A satisfactory National Police Check will be required (for all non-ESV employees).

Please note that the location for this opportunity may temporarily be working from home due to the current requirements for all Victorians to practice social distancing amid the pandemic.

Licensing Officer (See Advertisement)

Job type:

Full time / NA

Job classification:

See Advertisement


People Services | careers@energysafe.vic.gov.au

Licensing Officer (See Advertisement)