Manager, Customer Service (VPSG6)

Job posted: 03/08/2022
Applications close: 17/08/2022 (Midnight)
1 day remaining

1 day remaining

Job Description

Location: Melbourne | CBD

Job type: Full time

Organisation: Suburban Rail Loop Authority

Salary: $127,467 - $170,579

Occupation: Communications, Marketing and Media

Reference: VG/41900XT

Reference: VG/41900XT

Occupation: Communications, Marketing and Media

Salary Range: $127,467 - $170,579

Work location: Melbourne | CBD

Suburban Rail Loop (SRL) is a city and state-shaping project that will transform Victoria’s public transport system, connecting our suburbs and creating opportunities in great places. The 90-kilometre Loop will link every major rail line from the Frankston line to the Werribee line, via Melbourne Airport, better connecting Victorians to jobs, retail, education, health services and each other. Beyond the rail infrastructure and cross-suburb travel connections, over time SRL will reshape Melbourne from a city centred around a single CBD to a ‘city of centres’ – attracting more businesses and people to the broader station areas and creating more jobs in Melbourne’s middle suburbs closer to where people live. Local initiatives will include new and improved open and public space, tree planting, more walking and cycling paths, retail and hospitality areas and plazas.

About the opportunity

The Manager, Customer Service, is a new role, and a unique opportunity to put your own stamp on the largest infrastructure project in Victoria's history. Using your customer service expertise and experience, you will ensure the state's biggest ever investment in transport and precinct development is always responsive to the needs of the community and stakeholders. You will manage the interface with our contact centre and build world-class customer service systems and processes. Taking our understanding of the feedback we receive and the data we process to the next level, your customer insights will guide the work of the entire authority. And the role will be well supported, working closely with members of the communications and stakeholder relations, legal and project teams, as well as appointed contractor engagement teams.


Why join us?

  • An emphasis on work / life balance

  • High-performing team environment

  • Equal opportunity employer

  • Personal & Professional development opportunities

  • Committed to safety & wellbeing

  • Training & development opportunities


How to apply

Please include a Cover Letter and Resume. We want to know why you want to work for Suburban Rail Loop Authority, why you are interested in the role, and, taking into account the Key Selection Criteria as a whole, how your skills, knowledge, experience and qualifications are applicable to the role.


Applications close 11:59 pm – Wednesday, 17 August 2022


Please note, appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.

Employees at SRLA are required comply with all directions and/or policies introduced by SRLA in relation to the COVID-19 pandemic (as determined by SRLA, taking into account applicable Commonwealth or State government legislation, directions or policy as in force from time to time) including but not limited to directions or requirements regarding being vaccinated.

Manager, Customer Service (VPSG6)

Job type:

Full time

Job classification:



Charisma Haney | charisma.haney@srla.vic.gov.au

Manager, Customer Service (VPSG6)