Manager Stakeholder and Consumer Engagement (Mental Health) (VPSG6)

Job posted: 09/05/2022
Applications close: 23/05/2022 (Midnight)
3 days remaining

3 days remaining

Job Description

Location: Melbourne | CBD

Job type: Full time / Ongoing Full Time

Organisation: Department of Health

Salary: $125,893 - $168,473

Occupation: Communications, Marketing and Media

Reference: VG/DH/CE/1628619

Reference: VG/DH/CE/1628619

Occupation: Communications, Marketing and Media

Salary Range: $125,893 - $168,473

Work location: Melbourne | CBD

The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of Victorians into the future. We also lead the Victorian Government's response to the coronavirus (COVID-19) pandemic. Working with our partners, we oversee Victoria's health system including mental health, ageing and aged care and preventive health. We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTQI+ and people from culturally diverse backgrounds and differences to realise the potential of our employees for innovation and delivering services.

Application Closes: 23 May 2022

Role: Manager Stakeholder and Consumer Engagement (Mental Health) (Ongoing)

Number of vacancies available: 1

Office Location(s): 50 Lonsdale Street Melbourne VIC 3000

Position Summary: 

The Manager Stakeholder Engagement is a strategic role within the Department of Health's newly established Stakeholder, Community and Consumer best practice team within the Communications and Engagement Branch. The role is central to assisting the branch support the Mental Health and Wellbeing Division ensure engagement best practice. It is responsible for leading a small team in developing and delivering strategies to ensure stakeholders are kept informed and provided opportunities to participate in the reform and delivery of Victoria's mental health and wellbeing system, as well as other health initiatives.  Key to the success of the role is the ability to create best practice approaches that enable strong and mutually beneficial relationships and partnerships between the Department and its diverse stakeholders and communities.


  • Working with the Director of Stakeholder Engagement – Mental Health and the Department's Mental Health and Wellbeing Division, support the development and delivery of a Stakeholder Engagement and Communication strategy that is responsive to sector and community expectations and supports the Department of Health's priorities and vision.
  • Forge strong connections with other specialist units within the Communications and Engagement Branch, including the Strategic Communications and Public Affairs teams, to help ensure stakeholder engagement and communications activities are aligned and coordinated.
  • Develop and implement a Measurement, Evaluation and Learning Framework for stakeholder engagement activities that drives continuous improvement in the approach for the Mental Health and Wellbeing Division and the Department more broadly.
  • Identify and actively manage emerging issues and areas of risk for government, the department and the community, including leading stakeholder research initiatives to ensure engagement approaches meet stakeholder needs and expectations.
  • Maintain an understanding of issues impacting the department's stakeholders and investigate and lead engagement projects that develop and review policies, professional standards and operating practices that enhance service delivery, budget effectiveness, efficiency and improved client outcomes.
  • Forge strong connections across the Mental Health and Wellbeing Division, the department, other government departments and with external stakeholders to facilitate a partnership approach.
  • Work with senior management to set and achieve key performance indicators and standards.
  • Effectively manage and provide leadership to a team of employees by:
  1. leading and supporting individuals to achieve their potential and contribution to organisational goals and outcomes
  2. modelling behaviours integral to good people management and departmental values
  3. where relevant, managing and monitoring specific improvement objectives in annual improvement plans relating to the area of responsibility
  4. pro-actively building and maintaining positive relationships with peers and stakeholders across the organisation.
  • Provide timely expert advice and develop open and effective communication strategies including collection of highly complex, contentious or sensitive information on matters of staff or business.
  • Represent the department on key government and non-government committees and bodies concerned with achieving government and departmental objectives.
  • Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
  • Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
  • Demonstrate how the actions and outcomes of this role and work unit impact clients and the department's ability to deliver, or facilitate the delivery of, effective support and services.

Mandatory Vaccination Policy:

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients.  As it is an essential element of any role within the department that employees be able to attend work onsite and to do so safely, employees are required to be fully vaccinated against COVID-19 as a condition of their employment.  This requirement applies unless they have a medical condition which means they cannot be vaccinated against COVID -19.  Therefore, the department will ask any prospective employee, who has been identified as the preferred candidate for a role within the department, to provide proof of their COVID-19 vaccination status prior to any offer of employment being made.  If a prospective employee has a relevant medical condition which means they cannot be vaccinated against COVID-19, they should contact the department to discuss their individual circumstances



Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health <https://www.vic.gov.au/department-health>

Click 'Apply Now' to submit your interest in this position.

Manager Stakeholder and Consumer Engagement (Mental Health) (VPSG6)

Job type:

Full time / Ongoing Full Time

Job classification:



Clare Verberne | clare.verberne@health.vic.gov.au

Manager Stakeholder and Consumer Engagement (Mental Health) (VPSG6)