About Monash Imaging

Monash Imaging incorporates services at Monash Medical Centre - Clayton; Monash Children’s Hospital – Clayton; Victorian Heart Hospital – Clayton, Dandenong Hospital, Dandenong; Casey Hospital, Berwick; Moorabbin Hospital, Bentleigh East; Kingston Centre, Cheltenham; Pakenham Health Centre (Women’s Imaging), Pakenham and two Dental sites at Cranbourne and Dandenong. The Victorian Heart Hospital will be Australia’s first dedicated heart hospital will include a full range of ambulatory and inpatient cardiac care, including cardiac theatres, cardiac catheterisation laboratories, emergency, intensive care, and ambulatory services such as cardiac CT, echocardiography and specialist consultation. 

Monash Imaging provides over 365,000 imaging examinations per year across all sites. The Service budgets for approximately 500 EFT and has an expense budget of $100M.

Monash Imaging is a busy, multi-modality department providing diagnostic and therapeutic imaging services to the outer southeast region of Melbourne and West Gippsland for adult and paediatric patients. The environment will offer patients and families a friendly atmosphere together with innovative technology to deliver the very best patient experience.

Monash Imaging is seeking an enthusiastic Medical Administrative Officer to join the Administration team to support high-level patient centred care.  

As a Medical Administration Officer, you will be responsible for providing high-level customer service to patients in a variety of settings including:

• Reception meet and greet patients and their families
• Phone system, making appointments for internal and external patients according to their medical needs. 
• Excellent interpersonal and communication skills.
• Working on a rotational roster.
• 5 weeks annual leave
• 1 rostered day off per month
• Salary packaging

The is a key role focussed on providing exceptional customer service to patients and their families. Working in a busy, team-based environment, you will deliver efficient and effective administrative support, contributing to optimum patient care and overall functioning of the service. You are passionate about helping others, especially in a challenging situation, is what drives you to provide exceptional support to our patients and their families. As the first point contact for many of our patients when they attend our unit, a welcoming manner with clear communication skills combined with empathy and patience is essential for this role.

This full Time ongoing position is based mainly at Casey Hospital and Pakenham Health Centre with some rostering to other Monash Health imaging sites within the southeast corridor of Melbourne in response to rostering requirements

What You Bring:

Working closely with radiologists, nurses and MITs you will bring the following demonstrated skills, experience and knowledge:

• Previous experience in radiology or medical administration would be an advantage    
• Excellent customer services skills and ability to remain calm and helpful in a challenging or changing environment.
• Attention to detail coupled with ability to priority competing tasks and deadlines
• Able to work autonomously as well as part of a wider multidisciplinary team
• Hardworking, passionate, proactive dedicated work ethic
• Flexible, adaptable, and inclusive team member
• Ability to learn new computer software with ease

What You Need:

• Excellent verbal & written communication skills
• Effective time management skills including planning and organisational skills   
• Ability to maintain confidentiality and privacy of patient information
• Exceptional attention to detail

Why Monash Health?

Monash Health is a great place to work and now is the perfect time to join us and here is just a few reasons why:

• Victoria’s largest public health service employing over 22,000 people across a range of specialities
• Only healthcare organisation ranked in 
• Work closer to home and enjoy the many benefits of Melbourne’s south-eastern suburbs
• Delivery of a new Monash Health standard in model of care and patient care experience
• Australia's first cardiac hospital with improved facilities in a sustainable design, filled with colour, natural light and space
• Cutting edge state of the art technology, innovative design to facilitate world-leading research
• Dedicated leadership team fostering high performing talent within a tertiary hospital
• Best place in Australia to grow your career 

How to Apply

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered.

Existing Monash Health Employees should apply using your Monash Health employee account. For any queries regarding employee accounts contact Recruitment Services at recruitment@monashhealth.org.

Offers of employment can only be made once all required probity checks have been completed.  These include:

• reference checks;
• a clear Police Check conducted within the last three months;
• a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
• proof of immunisation.

A request to conduct probity checks does not guarantee that an offer of employment will be made.

As part of our selection process, you may be invited by email to participate in an on-camera video interview.
Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses for COVID-19.

All applicants to positions with Monash Health will need to upload acceptable evidence of full vaccination against COVID-19 and Influenza as part of their application. Acceptable evidence is a copy of your Immunisation History Statement which can be accessed via myGov.

Offers of employment will only be made to candidates who can provide evidence that they meet full vaccination status.

Details on how to apply and probity check requirements please refer to attached Application Guide located under Position Documents.

Selection activity may commence prior to closing date, apply today!