Amazing Medical Administration Officer opportunity within Monash Health Imaging.

About Monash Imaging

Monash Imaging incorporates services at Monash Medical Centre - Clayton; Monash Children’s Hospital – Clayton; Victorian Heart Hospital – Clayton, Dandenong Hospital, Dandenong; Casey Hospital, Berwick; Moorabbin Hospital, Bentleigh East; Kingston Centre, Cheltenham; Pakenham Health Centre (Women’s Imaging), Pakenham and two Dental sites at Cranbourne and Dandenong. The Victorian Heart Hospital will be Australia’s first dedicated heart hospital will include a full range of ambulatory and inpatient cardiac care, including cardiac theatres, cardiac catheterisation laboratories, emergency, intensive care, and ambulatory services such as cardiac CT, echocardiography and specialist consultation.  Monash Imaging provides over 365,000 imaging examinations per year across all sites. The Service budgets for approximately 500 EFT and has an expense budget of $100M.

Monash Imaging is a busy, multi-modality department providing diagnostic and therapeutic imaging services to the outer southeast region of Melbourne and West Gippsland for adult and paediatric patients. The environment will offer patients and families a friendly atmosphere together with innovative technology to deliver the very best patient experience.

As a Medical Administration Officer, you will be responsible for providing high-level customer service to patients and their families. Working in a busy, team-based environment, you will deliver efficient and effective administrative support, contributing to optimum patient care and overall functioning of the service. You are passionate about helping others, especially in a challenging situation, is what drives you to provide exceptional support to our patients and their families. As the first point contact for many of our patients when they attend our unit, a welcoming manner with clear communication skills combined with empathy and patience is essential for this role.

Full Time Ongoing roles now available - based mainly at Monash Children's Hospital Clayton, Monash Clayton and Victorian Heart Hospital, with some rostering to other Monash Health imaging sites within the southeast corridor of Melbourne in response to rostering requirements.

What You Need:

Working closely with radiologists, cardiologists, nurses, MITs and cardiac technicians you will bring the following demonstrated skills, experience and knowledge:

• previous experience in radiology or medical administration would be an advantage    
• excellent customer services skills and able to remain calm and helpful in a challenging or changing environment.
• excellent verbal & written communication skills combined with attention to detail
• outstanding time management skills with proven ability to effectively prioritise competing tasks and deadlines
• able to work autonomously as well as part of a wider multidisciplinary team
• flexible, adaptable, and inclusive team member with strong work ethic
• able to learn new computer software with ease
• maintain confidentiality and privacy of patient information at all times

Monash Health is a great place to work.

We recognise the value of equal employment opportunity and are committed to patient safety and promoting fairness, equity and diversity in the workplace and we are relentless in our pursuit of excellence and work to our six guiding principles and iCare values.

• Victoria’s largest public health service employing over 22,000 people across a range of specialities
• Only healthcare organisation ranked in LinkedIn Australia’s 2022 Top Companies List
• Best place in Australia to grow and further develop your career in Healthcare
• Architecturally designed sustainable building, filled with colour, natural light and space
• World-leading cardiac facility with state-of-the-art technology and on-site education to facilitate world-leading research
• Dedicated leadership team fostering high performing talent within a tertiary hospital
• Opportunity to enjoy the benefits of Melbourne’s south-eastern suburbs and work closer to home
• Other benefits - 5 weeks annual leave, 1 Rostered day off per month and Salary Packaging

How To Apply

We’re only able to accept applications submitted via the Monash Health online Mercury System

Details on how to apply and probity check requirements, refer to attached Application Guide located under Position Documents

Selection activity may commence prior to closing date, apply today